Bertrand KRON Posted September 23, 2019 Share Posted September 23, 2019 (edited) Hello, I am Ccleaner user and I received an automatic message to renew my licence. I followed the link but the only price proposed was without promotion and I paid 49.96 € for 2 years on 2019/09/19 (first bug?) Today 2019/09/23 I received once again the same automatic message telling me that if I don't renew my licence I will not be able to use more Ccleaner Thank you to help me ! Bertrand KRON (France) Edited September 23, 2019 by Dave CCleaner personal document removed Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted September 23, 2019 Admin Share Posted September 23, 2019 Hi Bertrand! When you purchased you would have received a new serial key (starting with PRYT) that you need to enter into CCleaner (Options > About > License Information > Register New Key). That should resolve your problem. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Bertrand KRON Posted September 23, 2019 Author Share Posted September 23, 2019 Hello Dave, I did it (installing + introducing the key) but I received once again the message today telling me I have to renew my licence And otherwise, I don't understand why I paid 49.96 € without the discount? Thank you for your help Regards Link to comment Share on other sites More sharing options...
Bertrand KRON Posted September 25, 2019 Author Share Posted September 25, 2019 Hi, Thank you for your help ? Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted September 25, 2019 Admin Share Posted September 25, 2019 On 23/09/2019 at 20:03, Bertrand KRON said: Hello Dave, I did it (installing + introducing the key) but I received once again the message today telling me I have to renew my licence And otherwise, I don't understand why I paid 49.96 € without the discount? Thank you for your help Regards Entering your serial number should have solved the problem, but I have heard there being a few cases of CCleaner still being "stuck" with the old expiry date for some reason. This will probably need someone to give your account a poke and the customer support team at support@ccleaner.com are the best equipped to help you with that. With regards to the price that you mentioned, there should have been a €20 cashback attached to your purchase, but if something went wrong with that then the support team can certainly sort you out there - they are always keen to make sure that our customers are not overcharged. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Bertrand KRON Posted September 26, 2019 Author Share Posted September 26, 2019 Thank you, I will write them! Link to comment Share on other sites More sharing options...
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