Jump to content

problems with registering professional version


Recommended Posts

I have the professional version of Ccleaner.  When i started up CCleaner, at the botton right in an orange box, it states "upgrade to Pro".  I have the professional version, and at the top menu it states that this is the professional version.  I just thought that maybe i need to renew, as I lost track of when i last renewed.  I clicked the orange upgrade to pro box, went through the steps, purchased the professional edition.  When i relaunched Ccleaner, it still has that orange box at the bottom asking me to upgrade to the professional version.  At the top menu, it states that i have the profession version though.  I'm totally confused.  Thanks in advance,

Edward

Link to comment
Share on other sites

  • Admin

That was a banner intended to tell free users that they could upgrade to pro to perform automatic cleaning, and to give a handy tip to tell paid users that they already had automatic cleaning and how to use it.

We had some feedback that some users got the wrong message. We pulled it last week until the targeting is checked.

If you think you may have accidentally purchased twice, shoot an email to support@ccleaner.com with your details and they will sort you out.

Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support

Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup
To find out how we protect your privacy - read CCleaner's Data Factsheet.
What's new? Check the latest CCleaner for Windows release notes

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.