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.... is a biggest let down. I have submitted a ticket 4 days ago and none responding to it. So the problem is I bought defraggler pro and it sees hdd as ssd and I can not use it. And I try to contact to support unit but they are not working I guess maybe they get the money and thats it no help after bought a product so I suggest never buy anything from this company they are acting like scammers. I spent money for nothing I get back. I am so pissed. Maybe some of you will think I am an idiot to buy their product but I was frustrated bout stutters and freezing so I tried to see what happens if I use "pro" defraggler and yep nothing happened even its not working. And the support is not responding 4 days. Then I wanted refund but nope they are not looking at it. Beware this company I am not gonna use ccleaner even after this. They are not deserve any support financial side....

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11 minutes ago, Gralranth said:

.... is a biggest let down. I have submitted a ticket 4 days ago and none responding to it. So the problem is I bought defraggler pro and it sees hdd as ssd and I can not use it. And I try to contact to support unit but they are not working I guess maybe they get the money and thats it no help after bought a product so I suggest never buy anything from this company they are acting like scammers. I spent money for nothing I get back. I am so pissed. Maybe some of you will think I am an idiot to buy their product but I was frustrated bout stutters and freezing so I tried to see what happens if I use "pro" defraggler and yep nothing happened even its not working. And the support is not responding 4 days. Then I wanted refund but nope they are not looking at it. Beware this company I am not gonna use ccleaner even after this. They are not deserve any support financial side....

Firstly apologies for the delay. The support team has a bit of a backlog this month and is taking a bit longer to get onto customer tickets than usual.  Was your ticket raised under the email address that you used to purchase so that you'd be tagged as a priority case?  I've just let the support team know to check for it either way.

To confirm, did you just purchase Defraggler Pro, or the complete CCleaner Pro Plus bundle (which is CCleaner for 3 PCs with Defraggler, Recuva and Speccy bundled in)?

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