SteveJWV1 Posted July 16, 2019 Share Posted July 16, 2019 received notice that 5.60 update available. Downloaded but could not install. How do I update? is there a known problem> Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 16, 2019 Moderators Share Posted July 16, 2019 Please be more expansive. What happens when you try to run the installer? Do you have pro or free ccleaner? What windows version? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted July 16, 2019 Admin Share Posted July 16, 2019 Does any of this information in the thread attached below apply? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
SteveJWV1 Posted July 17, 2019 Author Share Posted July 17, 2019 2 hours ago, Nergal said: Please be more expansive. What happens when you try to run the installer? Do you have pro or free ccleaner? What windows version? I use Free version. When I downloaded 5.60 it said downloaded but did not install. Use Win 10 with latest upgrade and updates Link to comment Share on other sites More sharing options...
Moderators Nergal Posted July 17, 2019 Moderators Share Posted July 17, 2019 (edited) What antivirus do you use? Edit do any of the things which dave pointed to happen to you. At what point in the install does it break? For instance nothing ever happens or it gets part way through. Edited July 17, 2019 by Nergal ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
SteveJWV1 Posted July 17, 2019 Author Share Posted July 17, 2019 Thanks, but by disabling my anti virus and Microsoft store temporarily problem solved Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 17, 2019 Moderators Share Posted July 17, 2019 In Windows Settings..Apps and Features.. did you have 'Only from the Store' selected under Choose where to get Apps (at top of the page) ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted July 17, 2019 Admin Share Posted July 17, 2019 Have heard some reports of Windows cheerfully setting this after updates. This blocks the installation of pretty much everything unless you change it back to "Allow from anywhere" or, if you are feeling more cautious "Warn me before installing apps" Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
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