n4rod Posted June 20, 2019 Share Posted June 20, 2019 I purchased CCleaner Pro and downloaded ccleaner558_pro.exe. When I ran the program it installs version 5.44.6577. I try to upgrade but nothing happens. With CCleaner running, I click on the "check for updates" link on the bottom right side. It tells me I have 5.44.6577 installed and there is a new version 5.58.7209 available. I click on the YES button. A pop up showing a progress bar appears. The progress bar moves across until it reaches 100%. But then nothing happens. CCleaner remains at version 5.44.657. And now when I click on the ccleaner558_pro.exe file I get an error screen indicating there is an error opening file for writing: C:\Program Files\CCleaner\CCleaner64.exe. I have a 64 bit computer with 64 bit Windows 10. I am the administrator. When I right mouse click on the ccleaner558_pro.exe file and select "run as administrator" I get the same error. Just exactly how do I install version 5.58.7209? After all, that's the version I paid for. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 21, 2019 Moderators Share Posted June 21, 2019 See the second section here ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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