Himeko Posted June 11, 2019 Share Posted June 11, 2019 Hi, I run an ad-blocking script in my router, and this seems to be causing the CCleaner installer to take a long time to run. First it remains in the background with no visible window for about 1-2 minutes, then the main screen appears which is again "frozen" for a while. I'm guessing this is the result of blocking PUP malware. (Avast etc) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 11, 2019 Moderators Share Posted June 11, 2019 Try installing the SLIM build from here instead https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Himeko Posted June 29, 2019 Author Share Posted June 29, 2019 Same result with the slim Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 29, 2019 Moderators Share Posted June 29, 2019 Since it wants to phone home, perhaps try installing offline. I've no ideal if that will help or result into the same but worth a try. Link to comment Share on other sites More sharing options...
Nicon Posted June 29, 2019 Share Posted June 29, 2019 Your permission buttons are disabled from looks like process explorer. Lets start by rights? Ransomware enabled? Link to comment Share on other sites More sharing options...
Himeko Posted June 30, 2019 Author Share Posted June 30, 2019 1 hour ago, Nicon said: Your permission buttons are disabled from looks like process explorer. Lets start by rights? Ransomware enabled? Nope, it's all about the PUP getting blocked. I'm guessing the installer has a long timeout to resolve and connect to the hosts where to retrieve the malware (avast etc). Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted June 30, 2019 Admin Share Posted June 30, 2019 34 minutes ago, Himeko said: Nope, it's all about the PUP getting blocked. I'm guessing the installer has a long timeout to resolve and connect to the hosts where to retrieve the malware (avast etc). That is not how it works. The full installer may display an offer that the bottom of the install screen, but if that does not appear you would still get the rest of the screen loading, enabling you to continue. The slim build has no additional offers to retrieve at all. Sounds like something else is afoot with your system configuration that is causing your problems. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Himeko Posted June 30, 2019 Author Share Posted June 30, 2019 11 minutes ago, Dave CCleaner said: That is not how it works. The full installer may display an offer that the bottom of the install screen, but if that does not appear you would still get the rest of the screen loading, enabling you to continue. The slim build has no additional offers to retrieve at all. Sounds like something else is afoot with your system configuration that is causing your problems. Well check this video, the installer works after I disable the adblocker. https://streamable.com/x8sjb Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted July 1, 2019 Admin Share Posted July 1, 2019 While we are all in favour of ad-blockers (we're even starting to offer the functionality ourselves), if an ad blocker has been configured to additionally block things that aren't ads then you may find it interfering with the legitimate function of other software. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Himeko Posted July 1, 2019 Author Share Posted July 1, 2019 5 hours ago, Dave CCleaner said: While we are all in favour of ad-blockers (we're even starting to offer the functionality ourselves), if an ad blocker has been configured to additionally block things that aren't ads then you may find it interfering with the legitimate function of other software. Sorry but I disagree. The adblocker runs in the router itself, it does not interfere with the process in any way, only in the network connections outside of the machine. Why should the CC installer freeze for 2 minutes when it can't connect? This is CC with adblocker on: then CC without adblocker: slim installer also attempts to connect: why does the slim installer connect to avast if it does not include any PUPs? Link to comment Share on other sites More sharing options...
Himeko Posted August 25, 2019 Author Share Posted August 25, 2019 This is still happening with the latest installer. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted August 25, 2019 Moderators Share Posted August 25, 2019 Perhaps switch to using the Portable zipped version instead, there's no installer to hang, it's available at:https://www.ccleaner.com/ccleaner/builds Tip: You can even unzip the Portable zipped version over an already installed version to fully update it! Link to comment Share on other sites More sharing options...
Recommended Posts