jknauth Posted June 9, 2019 Share Posted June 9, 2019 FileHippo App Manager started complaining that I had an old version of CCleaner. I installed the latest version of CCleaner, but FileHippo still said it was old. I looked at the version number displayed in the CCleaner window: 5.58.7209. Then I looked at the number recorded for CCleaner64.exe Properties > Details. That was 5.58.0.7209 -- note the inserted "0". I assume that is why FileHippo declared a mismatch and that this is a CCleaner installer bug. Jeff Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 9, 2019 Moderators Share Posted June 9, 2019 Allot of software does that, but doesn't necessarily mean it's bad or wrong. Albeit still mysterious and sometimes confusing to us end users. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted June 9, 2019 Admin Share Posted June 9, 2019 We'll give the folks at FileHippo a nudge to fix their numbering. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
jknauth Posted June 9, 2019 Author Share Posted June 9, 2019 Dave, isn't it CCleaner install that builds the Properties? For the test I completely uninstalled CCleaner, then downloaded and installed the latest version. FileHippo wasn't involved with the installation. But after I was done, the CCleaner window top left corner said "v5.58.7209 (64-bit)", as does the Options > About screen. However if I look at Properties > Details for CCleaner64.exe, it says "5.58.0.7209" for both the file version and product version. Which version number is correct? I assume it is the one without the inserted ".0" and it is "5.58.7209" that gets published as the official number, which then FileHippo puts in its database to check, presumably against Properties (or the internal Windows data that Properties is derived from). So when the two version numbers don't match, FileHippo says the installed version is out of date, even though it is the latest. Is this not correct? If I understand it correctly, it is a CCleaner problem, not FileHippo's. It probably needs a new CCleaner version, with consistent version data, to fix this. I have seen this sort of problem before with another product. When I contacted FileHippo, they said it had to be corrected in the other product. There was nothing they could do about it. Jeff Link to comment Share on other sites More sharing options...
Moderators nukecad Posted June 10, 2019 Moderators Share Posted June 10, 2019 Just checking back a few couple of CCleaner versions (installed and then removed them) and they are all the same as you have noted with the extra ".0" shown in the Windows properties that is not shown in the GUI , or in the version noted on filehippo. It's never known it be a problem before which would suggest that filehippo are doing/have done something different with their version check this time round? (It might be tied in to the new CCleaner Software Updater, which uses filehippos listings and has been having issues of the same kind with wrong version number format showing for various software. If they have tried to fix this they may have inadvertently caused another issue?). *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Moderators Andavari Posted June 10, 2019 Moderators Share Posted June 10, 2019 It's had that extra number for years, a few years ago I asked an admin who explained it to me but I forget what he said. Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted June 12, 2019 Admin Share Posted June 12, 2019 @jknauth just checking, as of today are you seeing the FileHippo updater behaving itself now with regards to CCleaner 5.58? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
jknauth Posted June 12, 2019 Author Share Posted June 12, 2019 Thanks, Dave. I just checked. FileHippo no longer complains about CCleaner. There have been no recent updates to either FileHippo or CCleaner on my PCs, per their exe file dates. The version number CCleaner displays in its window vs. the version display in its exe Properties still don't match (inserted ".0"). Did FileHippo change its database about which version number to check? Any idea why the CCleaner version numbers don't match? Jeff Link to comment Share on other sites More sharing options...
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