Peaceful Jim Posted May 21, 2019 Share Posted May 21, 2019 Hi everyone, I am using Windows 10, 64 bit. CC V5.57. A few days ago I tried running CCleaner, only to have it hang about a second after clicking "clean". It would hang for a couple of seconds, and then the program would just shut down. After a few days of this occurring, I decided to uninstall and reinstall. The installation went as standard, but when I tried to run the program, it didn't open, or at least it tried to open (focus was taken away from current window, then back immediately), but shut down so quick that a screen didn't even show up. I have downloaded and installed the standard free build as well as the slim build. Neither work. Tried all the usual tricks; restart, admin rights, antivirus, safe mode, you name it. Assistance would be appreciated. Kind regards, Jimmy. Link to comment Share on other sites More sharing options...
Guest Ben CCleaner Posted May 21, 2019 Share Posted May 21, 2019 Hi Jim, Can I please ask you to run CCleaner in debug mode, instructions here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode And then open a ticket here with the information you provided above and attach the log file for investigation Many thanks Link to comment Share on other sites More sharing options...
Peaceful Jim Posted May 21, 2019 Author Share Posted May 21, 2019 33 minutes ago, Ben Piriform said: Hi Jim, Can I please ask you to run CCleaner in debug mode, instructions here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode And then open a ticket here with the information you provided above and attach the log file for investigation Many thanks It will not even start in debug mode. Should I still open a ticket? Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted May 21, 2019 Admin Share Posted May 21, 2019 1 hour ago, Ben Piriform said: Hi Jim, Can I please ask you to run CCleaner in debug mode, instructions here: https://www.ccleaner.com/docs/ccleaner/troubleshooting/running-ccleaner-in-debug-mode And then open a ticket here with the information you provided above and attach the log file for investigation Many thanks Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then? Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
Peaceful Jim Posted May 21, 2019 Author Share Posted May 21, 2019 2 minutes ago, Dave CCleaner said: Also, are you able to confirm which version of Windows 10 you are running? 1803, 1809 or the new 1903? If you have recently updated Windows 10, which version of CCleaner were you running before the update, and was everything running smoothly then? Windows 10 V1803. There was no update between when I could and couldn't use CCleaner. Link to comment Share on other sites More sharing options...
Peaceful Jim Posted May 23, 2019 Author Share Posted May 23, 2019 I have opened a support ticket and I will update this post if a solution is found. Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted May 23, 2019 Admin Share Posted May 23, 2019 Hi Peaceful Jim, We have responded to your support request, if you do not receive this please message me back on here so I can look into it. Link to comment Share on other sites More sharing options...
Peaceful Jim Posted May 26, 2019 Author Share Posted May 26, 2019 On 5/23/2019 at 20:28, Laurence Piriform said: Hi Peaceful Jim, We have responded to your support request, if you do not receive this please message me back on here so I can look into it. I can't reply again to a message I've already replied to in my emails, but I just wanted to say that my issue is now fixed. Everything is working as normal again. I don't know what changed, but I just tried opening it as I always do, and this time it worked. It's a mystery. Please mark my support ticket as closed. Thank you for your assistance. Link to comment Share on other sites More sharing options...
Roman222 Posted March 27, 2020 Share Posted March 27, 2020 CCleaner stopped working all of a sudden. Opened yesterday and not today. Tried everything, restarting, uninstalling, reinstalling, run as administrator, regedit, run in debug mode (wouldn't run then either). Nothing works. Any more suggestions? Link to comment Share on other sites More sharing options...
icky Posted March 27, 2020 Share Posted March 27, 2020 1 hour ago, Roman222 said: CCleaner stopped working all of a sudden. Opened yesterday and not today. Tried everything, restarting, uninstalling, reinstalling, run as administrator, regedit, run in debug mode (wouldn't run then either). Nothing works. Any more suggestions? I have the same problem. It seams to be connected to my antivirus. I disable it and ccleaner starts up. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 27, 2020 Moderators Share Posted March 27, 2020 21 minutes ago, icky said: I have the same problem. It seams to be connected to my antivirus. I disable it and ccleaner starts up. Mind telling us which antivirus software are you using? It could help in fixing this issue which seems wide spread (but mostly with a few antivirus only). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Roman222 Posted March 27, 2020 Share Posted March 27, 2020 1 hour ago, Nergal said: Mind telling us which antivirus software are you using? It could help in fixing this issue which seems wide spread (but mostly with a few antivirus only). I was using McAfee and disabled it. That apparently wasn't my problem because CCleaner still won't start up even after restarting again. Link to comment Share on other sites More sharing options...
icky Posted March 28, 2020 Share Posted March 28, 2020 Trend Micro. Added program files/ccleaner folder to exceptions in trend and problem solved. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 28, 2020 Moderators Share Posted March 28, 2020 Updating Trend Micro from within Trend Micro itself will tell you that you are up to date - but you may not be. You may have the 2018 or 2019 versions of TM, so while that is up to date itself - it is not the latest TM version. You may need to download and install the TM 2020 upgrade - go to this page to 'grab' the 2020 upgrade.https://esupport.trendmicro.com/en-us/home/pages/technical-support/maximum-security/home.aspx Another user reports that once Trend Micro is updated to 2020 then CCleaner works as expected again.https://community.ccleaner.com/topic/57718-ccleaner-not-opening/?tab=comments#comment-317551 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Roman222 Posted March 30, 2020 Share Posted March 30, 2020 Installed Trend Micro and updated with the latest version. CCleaner still will not open even after I purchased for a second time and restarted. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 30, 2020 Moderators Share Posted March 30, 2020 Try whitelisting CCleaner following the steps here https://community.ccleaner.com/topic/57702-ccleaner-not-working-after-update/?tab=comments#comment-317617 Do you mean you have bought CCleaner twice to try and get it to work? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Sandra CCleaner Posted March 30, 2020 Share Posted March 30, 2020 13 minutes ago, Roman222 said: Installed Trend Micro and updated with the latest version. CCleaner still will not open even after I purchased for a second time and restarted. Hi Roman, thanks for getting in touch with our community. Please see advise above about white listing CCleaner. Please also contact support@ccleaner.com to request a refund for your duplicate subscription, or to merge both subscriptions into one. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now