TiredandDesperate Posted May 20, 2019 Share Posted May 20, 2019 I have my mobile connected to a laptop and have accidentally deleted a whole file of photos off the phone via the laptop. On my mobile, I have gone to the ccleaner website and clicked the download link to get the free recuva (I have done this 3 times I think now) and each time it seems to download, no problem. The page says "Thank you for downloading Recuva" and a little notification pops up on my phone saying "download successful". However, whenever I tap this it takes me somewhere on my phone that says 'Archive preview' in the background and in the forefront there is a Note saying 'Unable to open', with the only option being to press OK. Have I done something wrong? I'm not very "computer savvy" and really have no clue what I'm doing! Please, please help! Much thanks, TiredandDesperate (and on the edge!) Link to comment Share on other sites More sharing options...
Admin Dave CCleaner Posted May 20, 2019 Admin Share Posted May 20, 2019 If you are downloading and opening Recuva on your mobile phone, your phone will not know what to do with it. You need to download and run it on your PC. Piriform Homepage - [CCleaner - CCleaner Mac - CCleaner Android - CCleaner Browser - Recuva - Speccy - Kamo] - Product Support Looking for your licence key, expiry date or download link? Check here first: https://www.ccleaner.com/support/license-lookup To find out how we protect your privacy - read CCleaner's Data Factsheet. What's new? Check the latest CCleaner for Windows release notes. Link to comment Share on other sites More sharing options...
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