new license, how long it last if not activated?

[mgg1959]

Hi, i have purchased a new license, but now i see that actual is still alive till end of 2019, how  long can i wait till activate, or i can add to my device and it will add an extra year of updates?

 

Thanks

[Nergal]

I believe that the year of priority support and automatic updates begins when the purchase was made.  Note I do not work for piriform or ccleaner so this is just my supposition.

[mgg1959]

39 minutes ago, Nergal said:

I believe that the year of priority support and automatic updates begins when the purchase was made.  Note I do not work for piriform or ccleaner so this is just my supposition.

Thanks for you reply,  i never use support, but i feel that automatic updates  should start at activation, lets see if that way, if not i will miss half year license.

[Guest Ben CCleaner]

Hi @mgg1959, what Nergal says is indeed correct. All license benefits and features start from the date of purchase and not activation.

Thanks

[mgg1959]

well don't seems fair for me, directly a ripoff,  i will contact support

Thanks

[nukecad]

7 minutes ago, mgg1959 said:

well don't seems fair for me, directly a ripoff,

Not really,

Think of the support like insurance.
You can't extend it for free just because you didn't use it.

As for updates.
If you bought something like a washing machine, and didn't use it for a year, then you wouldn't expect any warranty period to only begin when you did start using it.
(And all updates to CCleaner are free anyway, just not automatic if you don't have a current licence).

[mgg1959]

but i will miss more than half year of automàtic clear and other things, ripoff for me, in any place says that it will last one year after purchased, i buy for example kis antivirus and key works perfectly after even more than 2 year if not activated

[nukecad]

Most software licences that can only be bought/downloaded direct from the developer are activated 'from purchase date', it's assumed you will activate/use them straight away.

Wherever you download CCleaner from, you can only ever buy a licence direct from Piriform.

Some software/licences can be bought from a 3rd party reseller (a shop or online store), those are the ones that are usually 'from activation date'.
This is because the retailer buys a batch of licences from the developer and doesn't sell them all at once, so in that case the developer does not know when (if ever) they will be activated.
(You'd be Tee'd off if you bought something from a reseller only to find that it had gone 'out of date' while sat on their 'shelves').

It's just different marketing methods.
With the first the developer only ever gets paid by customers.
With the second the developer gets money up front from the reseller, who takes a gamble on getting it back later from customers.

TBH no one is being ripped off here,
You can't blame the supplier if you pay for something and then don't use it, that's your choice.

[mgg1959]

i got 3 computers, then i can buy at last 3 licenses per year or more If is for a new system, that don't make sense for me, thanks

[mgg1959]

I haven't read anything about instant activation on purchase, support requested

Thanks to all replys