DukeOfNE Posted March 29, 2019 Share Posted March 29, 2019 For some reason the cookies aren't showing up anymore. I need to move some to the save place in the options. Link to comment Share on other sites More sharing options...
Traveller11 Posted March 29, 2019 Share Posted March 29, 2019 Seems like everyone is having this problem with the latest version of CCleaner. Fingers crossed that Tech Support find the 'fix' ASAP as I also have some cookies that I trust and want to keep! Link to comment Share on other sites More sharing options...
Grizzly Posted March 29, 2019 Share Posted March 29, 2019 I am also having a problem on Windows 10 Enterprise 64-bit ver 1809....reinstalled fresh 2nd time...and I still cannot see any cookies from any browser...and I also want to keep some...Also when running the cleaner...no matter the cookies are selected in all browsers....the Cleaner does not erase any of it. I am using CCleaner 5.50 now....but this problem was present for some time in the last updated versions...I was happy when I saw a new version because I hoped I would see the cookies again.. Strange thing is this only happens on Windows 10 machines...no matter what version....I have some others with Windows 7...and I dont have this issue Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 30, 2019 Moderators Share Posted March 30, 2019 Yes, this is a known bug in the current build, hopefully it's fixed in next. If you move a cookie from cookies to keep, I believe they should reappear. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Traveller11 Posted March 30, 2019 Share Posted March 30, 2019 8 hours ago, Nergal said: Yes, this is a known bug in the current build, hopefully it's fixed in next. If you move a cookie from cookies to keep, I believe they should reappear. Its a pity that we could not move back to a previous version without losing anything or screwing up any settings while this 'Bug' is being fixed. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 30, 2019 Moderators Share Posted March 30, 2019 Assuming it "will let you downgrade" when a newer version is already installed you wouldn't lose any settings. But that's all assuming and uninstalling the newer version may be required. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 30, 2019 Moderators Share Posted March 30, 2019 32 minutes ago, Andavari said: Assuming it "will let you downgrade" when a newer version is already installed I've switched versions up and down with no problems, just run the installer for the older version and it will replace the newer version. Your settings, exclusions, etc. will be kept. You can also just extract the .exe from the portable (if you have the old portable zip) and replace the current .exe, no need to run the installer. I've even had more than one version running at the same time to compare them in side-by-side windows. (Again by extracting the .exe's from the portable) *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Traveller11 Posted March 30, 2019 Share Posted March 30, 2019 1 hour ago, nukecad said: I've switched versions up and down with no problems, just run the installer for the older version and it will replace the newer version. Your settings, exclusions, etc. will be kept. You can also just extract the .exe from the portable (if you have the old portable zip) and replace the current .exe, no need to run the installer. I've even had more than one version running at the same time to compare them in side-by-side windows. (Again by extracting the .exe's from the portable) Well I've now gone 'backwards' to Version 5.40.6411 installing each one over the top of the 'newer' version and still the 'Cookies on computer' screen is blank! I have also deliberately used websites that are not in the 'Saved cookies' list. This was done using Chrome as the browser. Link to comment Share on other sites More sharing options...
Traveller11 Posted March 30, 2019 Share Posted March 30, 2019 ******This might just be the answer******* I didn't notice when I went back to Version 5.40.6411 but at the top of the list of 'Cookies to keep' there was a BLANK space which I clicked on and it highlighted the space. I then moved to the 'Which side do you want it Arrow Head and moved it to the 'Cookies to delete' side of the page and blow me down with a feather about 300 Cookies suddenly appeared! I then wiped out all of the 'Cookies to delete' by running CCleaner and those cookies were erased. I then reinstalled Version 555, closed the program after installing and went and 'collected' a few new cookies that I didn't want after I had finished. Then after closing Chrome I opened up CCleaner/Options and the 'Blank' space was no longer there, while the cookies that I didn't want to keep are all lined up on the left hand side of the page to be removed!!! Yippee! I hope this works for you as it seems that 'Blank Space' at the top of the 'Cookies to Keep' is also keeping the ones you want to get rid of!! Good luck! Link to comment Share on other sites More sharing options...
Racerbob Posted March 30, 2019 Share Posted March 30, 2019 6 hours ago, nukecad said: You can also just extract the .exe from the portable (if you have the old portable zip) and replace the current .exe, no need to run the installer. This is what I have done for now and it works. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted March 30, 2019 Moderators Share Posted March 30, 2019 5 hours ago, Traveller11 said: Well I've now gone 'backwards' to Version 5.40.6411 installing each one over the top of the 'newer' version and still the 'Cookies on computer' screen is blank! I wasn't suggesting that as a solution to this particular problem, merely confirming that it can be done. I'm not sure why extracting the old .exe from an old portable and replacing the current one seems to have worked for @Racerbob - because just doing that would not change/remove any settings or registry entries? It may be just a coincidence, CCleaner seems to be altering its own registry entries on a daily basis for some reason. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Racerbob Posted March 30, 2019 Share Posted March 30, 2019 Well I am just reporting that this is working for me. The best that I can tell is that CCleaner is working normally for me and that cookies are being cleaned from the browser I mainly use and that is Vivaldi. (CCleaner detects that as being Chrome) As a long time CCleaner user, one thing that I have always used it for is saving some cookies for selected sites that I visit often. Oh, the exe that I am using is from the portable 5.52.6967 version. So to sum up, I did a clean install of the newest version and then replaced the exe file in my CCleaner directory in my Programs and created a shortcut to that. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted March 31, 2019 Moderators Share Posted March 31, 2019 13 hours ago, Traveller11 said: Well I've now gone 'backwards' to Version 5.40.6411 There's many of us including myself that are on that version - for obvious reasons! Link to comment Share on other sites More sharing options...
Racerbob Posted March 31, 2019 Share Posted March 31, 2019 10 hours ago, Andavari said: There's many of us including myself that are on that version - for obvious reasons! Yep. I decided to roll back to that version also. There is another cookie post in this forum where on March 19 it was stated that a new beta would be out "next week". That week has come and gone. Link to comment Share on other sites More sharing options...
Traveller11 Posted March 31, 2019 Share Posted March 31, 2019 21 hours ago, nukecad said: I wasn't suggesting that as a solution to this particular problem, merely confirming that it can be done. I'm not sure why extracting the old .exe from an old portable and replacing the current one seems to have worked for @Racerbob - because just doing that would not change/remove any settings or registry entries? It may be just a coincidence, CCleaner seems to be altering its own registry entries on a daily basis for some reason. Hi nukecad, Your 'suggestion' wasn't taken as a solution. The 'solution' I found later and posted the response at 12:20 yesterday so I am now running the latest version of CCleaner with no problems. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 1, 2019 Moderators Share Posted April 1, 2019 Beta build available. Info here https://forum.piriform.com/topic/53713-ccleaner-beta-v556003/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Grizzly Posted April 9, 2019 Share Posted April 9, 2019 I used the beta build....and the cookies are still not there...they do show in the cleaning section now though....but the cookies to keep problem is still there Link to comment Share on other sites More sharing options...
Moderators nukecad Posted April 9, 2019 Moderators Share Posted April 9, 2019 The full version of 5.56 was released earlier today. Don't know if it will cure the issue for you. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
nk2u2000 Posted April 9, 2019 Share Posted April 9, 2019 No, the latest release still does not show the cookies nor does it erase all of them. Link to comment Share on other sites More sharing options...
Traveller11 Posted April 9, 2019 Share Posted April 9, 2019 Well BOTH the Beta Version and now the Released Version works for me. Maybe you need to install the latest version and then reboot your machine to clear any 'clag' in the RAM? Link to comment Share on other sites More sharing options...
divemaster Posted April 10, 2019 Share Posted April 10, 2019 I finely figured it out, anyway it works for me. Note before removing CCleaner I exported my cookies to save on right side. After I removed CCleaner and reloaded, I removed all the default cookies to keep on right side except one *.avast. CCleaner puts a bunch default cookies to keep that I don't want to keep. Then I right click on *.avast and imported the list I had saved earlier. This worked all was well! Note: If I cleared ALL the defaults and then imported there was always a blank line at top of list on right side and if I removed it things didn't work, the blank line would always come back at the top. Even after getting it to work, If I remove *.avast from the top line to the left it stops working, if I add *.advast back in to top right column- it works. They are requiring I keep *.avast on the first line. All very strange and I am tired of working with it! BTW I had tries one of the BETA releases, forget which one and it didn't work. Bottom line I found I must have *.avast in top line and not a blank. Link to comment Share on other sites More sharing options...
Nicko Bond Posted April 10, 2019 Share Posted April 10, 2019 Finally I found out what's happening with cookies list and how to bring it back. You don't even need to close CCleaner during this process. 1) Turn on "Options/Advanced/Save all settings to INI file" 2) Open "C:\Program Files\CCleaner\ccleaner.ini" with administrator rights in any text editor. 3) Find the line starting with CookiesToSave=| 4) Remove pipe | after = and save the file 5) All cookies are in place now If you prefer you can turn off "Options/Advanced/Save all settings to INI file" now Link to comment Share on other sites More sharing options...
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