Dreamer4276 Posted March 27, 2019 Share Posted March 27, 2019 All is in Caps and Bolded and size 16. I'm upset. I love Piriform products. But if my issue is not solved and a viable repeatable work around given to me I'll have to look at some of the lesser products HELP HELP HELP PLEASE HELP HELP HELP I've been a CCleaner user for about 10+ years. and for the last 5 or so updates It has failed to update the new release. Get message to buy new, register, or Cancel. I'm tired of it. All my accounts are up to date and paid in full. Under Tools I have never had the new updater function. Here is a response but the problem is not fixed. SO HELP HELP HELP FIX IT. Not response in reply to my sending the license keys. I haven't had a great day since this problem arose. Can't someone in Tech Support help me? HERE IS A LINK TO JUST ONE OF MY POSTS: https://forum.piriform.com/messenger/16494/ Message From you guys: We've found several license keys registered to your email address. We've included all of them below, along with a download link for each product in case you need to reinstall. ***Registration details removed by moderator*** Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted March 27, 2019 Admin Share Posted March 27, 2019 Hi Dreamer 4276, Sorry, you are having problems updating to the latest version of CCleaner. I have sent you an email to the email address registered to this account if you don't receive it please message me back on here. Thanks Link to comment Share on other sites More sharing options...
Kike Posted March 27, 2019 Share Posted March 27, 2019 I have the same problem, I don't want to paste here my license key, can you contact me too to fix this problem? Thanks Link to comment Share on other sites More sharing options...
Admin Laurence CCleaner Posted March 29, 2019 Admin Share Posted March 29, 2019 Hi Kike,I have sent you an email to the email address registered to this account if you don't receive it please message me back on here. Link to comment Share on other sites More sharing options...
Dreamer4276 Posted March 29, 2019 Author Share Posted March 29, 2019 Kyle Laurence fixed my issue. He's a great help just follow his instructions and your issue should also be resolved. Laurence is a Top Rated Admin and I thank him for his help. See ya Ron Link to comment Share on other sites More sharing options...
cactus1947 Posted March 29, 2019 Share Posted March 29, 2019 I am also unable to update CCleaner Pro from 5.52.6987 to 5.55.7108. My registration is current and won't expire until mid-July 2019. It seems to download ok, but then while unpacking/installing, give this error message: Error opening file for writing. c:\ProgramFiles\CCleaner\CCleaner6.4.exe Retrying doesn't help, and if I -Ignore- , it next gets hung up at CCleaner\branding.dll Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted March 29, 2019 Moderators Share Posted March 29, 2019 5 minutes ago, cactus1947 said: I am also unable to update CCleaner Pro from 5.52.6987 to 5.55.7108. My registration is current and won't expire until mid-July 2019. It seems to download ok, but then while unpacking/installing, give this error message: Error opening file for writing. c:\ProgramFiles\CCleaner\CCleaner6.4.exe Retrying doesn't help, and if I -Ignore- , it next gets hung up at CCleaner\branding.dll See here https://forum.piriform.com/topic/5739-solution-when-ccleaner-wont-install-or-download-windows/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
cactus1947 Posted March 29, 2019 Share Posted March 29, 2019 I just found that thread and was going to tell you guys to hold off until I tried those suggestions. Thanks, I'll report back on my success. Link to comment Share on other sites More sharing options...
cactus1947 Posted March 29, 2019 Share Posted March 29, 2019 all is good here. removing the previous *.exe file did the job. Link to comment Share on other sites More sharing options...
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