hektorboy Posted February 20, 2019 Share Posted February 20, 2019 I have used CCleaner for a long time. I have the professional version. For example, I just ran CCleaner and it says that it removed 5,900mb of junk. Out of curiosity, I ran it again and it said the same thing. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 20, 2019 Moderators Share Posted February 20, 2019 Try in CCleaner options going to Advanced. Where is says at the top ''Cleaning results level of detail'' select Advanced Report Close CC and then open it again and clean. What amount does it show now? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hektorboy Posted February 20, 2019 Author Share Posted February 20, 2019 I tried that and CCleaner still indicates 5,942mb removed. Same report after running it again. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 20, 2019 Moderators Share Posted February 20, 2019 Does it say where the amount is from ? (Recycle bin etc) Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hektorboy Posted February 20, 2019 Author Share Posted February 20, 2019 The recycle bin shows empty but when I do the analysis CCleaner indicates that it isn't empty (for example) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 20, 2019 Moderators Share Posted February 20, 2019 So are you saying that the recycle bin shows as empty but CCleaner says it isn't? If that is so then you may have a corrupt recycle bin. See here https://forum.piriform.com/topic/42673-corrupted-recycle-bin-fix/ Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hektorboy Posted February 21, 2019 Author Share Posted February 21, 2019 Cleaning Complete - (16.448 secs) ------------------------------------------------------------------------------------------ 6,129 MB removed. ------------------------------------------------------------------------------------------ Advanced Report ------------------------------------------------------------------------------------------ Microsoft Edge - Internet Cache 177,567 KB 4,335 files Microsoft Edge - Internet History 0 KB 4 files Microsoft Edge - Cookies 10 KB 25 files Microsoft Edge - Download History 0 KB 1 files Internet Explorer - Temporary Internet Files 9,516 KB 232 files Internet Explorer - Cookies 1 KB 1 files System - Empty Recycle Bin 6,079,066 KB 2 files System - Temporary Files 1,409 KB 19 files System - Windows Log Files 8,899 KB 33 files ------------------------------------------------------------------------------------------ 5.00 MB to be removed. (Approximate size) ------------------------------------------------------------------------------------------ Details of files to be deleted (Note: No files have been deleted yet) ------------------------------------------------------------------------------------------ Internet Explorer - Temporary Internet Files 5,121 KB 1 files ------------------------------------------------------------------------------------------ C:\Users\My-PC\AppData\Local\Microsoft\Windows\INetCache\Low\SuggestedSites.dat 5,121 KB Cleaning Complete - (6.932 secs) ------------------------------------------------------------------------------------------ 5,942 MB removed. ------------------------------------------------------------------------------------------ Advanced Report ------------------------------------------------------------------------------------------ Internet Explorer - Temporary Internet Files 5,121 KB 1 files Internet Explorer - Cookies 1 KB 1 files System - Empty Recycle Bin 6,079,066 KB 2 files ------------------------------------------------------------------------------------------ C:\Users\My-PC\AppData\Local\Microsoft\Windows\INetCache\Low\SuggestedSites.dat 5,121 KB C:\Users\My-PC\AppData\Local\Microsoft\Windows\INetCookies\deprecated.cookie 1 KB C:\$Recycle.Bin\S-1-5-21-954191706-1288892158-3959001685-1001\$RENBY0E.ipsw 3,039,533 KB C:\$Recycle.Bin\S-1-5-21-954191706-1288892158-3959001685-1001\$RENBY0E.ipsw 3,039,533 KB Link to comment Share on other sites More sharing options...
hektorboy Posted February 21, 2019 Author Share Posted February 21, 2019 These are three report, the top being the first Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 21, 2019 Moderators Share Posted February 21, 2019 If you right-click on the recycle bin (which shows under System on the left hand side panel of ccleaner) and click on 'clean empty recycle bin' does it still show as having something in it if you analyse it afterwards? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
hektorboy Posted February 21, 2019 Author Share Posted February 21, 2019 The recycle bin shows empty and my analysis doesn’t show recyle bin. It shows 36 mb to be removed. I just ran it and shows System - empty Recycle bin 6, 079,066 kB on the top it shows 5,972 mb removed Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 21, 2019 Moderators Share Posted February 21, 2019 I would try the corrupt recycle bin fix I posted above, it's safe to do and many people have used it. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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