slywlf54 Posted February 20, 2019 Share Posted February 20, 2019 As soon as I got the notification of an update I followed the link and downloaded the new version 553. However the update failed - first gave an error that a file was invalid, then just froze. Had to use task manager to finally shut it down. Anyone else having issues with the latest update, and any idea what to do about it? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 20, 2019 Moderators Share Posted February 20, 2019 Try downloading the slim version from here on the builds page. https://www.ccleaner.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
slywlf54 Posted February 20, 2019 Author Share Posted February 20, 2019 Thank you - this version updated successfully Link to comment Share on other sites More sharing options...
alexbillbr Posted February 20, 2019 Share Posted February 20, 2019 The same is happening to me (portuguese from Brazil).I tried the slim version but also presents the same error: Link to comment Share on other sites More sharing options...
alexbillbr Posted February 20, 2019 Share Posted February 20, 2019 I use a standard account on windows 10 and when I install programs I type the admin password, it always worked well this way. It seems to have been modified in this new version. Link to comment Share on other sites More sharing options...
alexbillbr Posted February 20, 2019 Share Posted February 20, 2019 Problem solved, at least for me! I think these Windows 10 updates were interfering with the account authorization process. After I did these updates everything was resolved and the installation was done normally. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted February 20, 2019 Moderators Share Posted February 20, 2019 See if anything in here helps, in particular the "Error opening file for writing" error which is very common during install:https://forum.piriform.com/topic/5739-solution-when-ccleaner-wont-install-or-download-windows/ Link to comment Share on other sites More sharing options...
Cosmologyman Posted February 20, 2019 Share Posted February 20, 2019 I had the same problem. Here's what shows up on my screen when I try to install the upgrade: Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 20, 2019 Moderators Share Posted February 20, 2019 https://forum.piriform.com/topic/5739-solution-when-ccleaner-wont-install-or-download-windows/ Quote This warning is usually accompanied by ccleaner still running. Make sure ccleaner is fully exited including smart clean monitoring. Check task manager for ccleaner.exe or ccleaner64.exe. Kill those instances then manually delete the file c:\program files\ccleaner\ccleaner.exe (or the file listed in the error message). Finally click retry. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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