Dan T Posted February 12, 2019 Share Posted February 12, 2019 Hi, I'm a first time user of this forum. I went to the Support page of Piriform and it lead me here. Thanks all good. I'm trying to update my CCleaner Professional and I keep getting a message " CCleaner64.exe wont open and CCleaner\branding.dll wont open". I went into the setting of Malwarebytes and turned off Ransomware Protection as suggested but it made no difference. Has anyone had to deal with this? What's the fix or work around? Dan Link to comment Share on other sites More sharing options...
Moderators nukecad Posted February 12, 2019 Moderators Share Posted February 12, 2019 It's a common issue (your post is the second today) and is caused by CCleaner still running in the background, as CCleaner64.exe is still running the upgrade can't replace it. Try the steps given here: https://forum.piriform.com/topic/53111-fail-to-install-ccleaner-pro-v5516939/?tab=comments#comment-302097 *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
Dan T Posted February 12, 2019 Author Share Posted February 12, 2019 nukecad, that worked, thank you much. Link to comment Share on other sites More sharing options...
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