John4438 Posted November 17, 2018 Share Posted November 17, 2018 Tryint to install CCleaner fo time on Server 2008 R2 Problem Event Name: APPCRASH Application Name: ccsetup549.exe Application Version: 5.49.0.6856 Application Timestamp: 5682fc79 Fault Module Name: asdk.dll Fault Module Version: 18.1.97.0 Fault Module Timestamp: 5b1a913d Exception Code: 40000015 Exception Offset: 000b08a0 OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033 Additional Information 1: b3c7 Additional Information 2: b3c78ac7b8c8c07eb51d3f28aab9dfb9 Additional Information 3: 6cbb Additional Information 4: 6cbb685e0af31f98f6c8507c Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 17, 2018 Moderators Share Posted November 17, 2018 Try the slim installer from https://www.ccleaner.com/ccleaner/builds ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
cynrich Posted November 23, 2018 Share Posted November 23, 2018 Member Mta suggested deleting ccleaner program files, reboot, then downloading ccleaner from : https://www.piriform.com/ccleaner/builds Worked for me finally!! Link to comment Share on other sites More sharing options...
Deb3 Posted November 27, 2018 Share Posted November 27, 2018 Tried everything suggested. Latest update still won't install. Get the same error message 3/4 of the way through installation giving me the options to abort, retry, and ignore. Getting frustrated. Oh, it's the freeware that I'm trying to update. Thanks. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 27, 2018 Moderators Share Posted November 27, 2018 You'll have to be a little more specific than 3/4 finished, what is the exact message given with the retry button? If it's can't overwrite ccleaner64.exe there's an easy way to fix. But we can't help without knowing for sure. 1 hour ago, Deb3 said: Latest update still won't install. Get the same error message 3/4 of the way through installation giving me the options to abort, retry, and ignore ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Deb3 Posted November 28, 2018 Share Posted November 28, 2018 Sorry about not being too specific. Anyway, doesn't download at all on FileHippo. On the Piriform site, it downloads, I click on the little box in the lower left corner of my screen to open the exe file, the Install box comes up, gets 1/2 through, and then this comes up: Error opening file for writing: C:\Program Files\CCleaner\CCleaner64.exe Click Abort to stop installation, Retry to try again, or Ignore to skip this file Been trying for many weeks, all sorts of ways, even stood on my head...didn't help. It's Windows 10; tried AOL, Chrome, & IE. Even tried Slim Build. Should I just uninstall and reinstall the whole thing?? Thanks for trying to help. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 28, 2018 Moderators Share Posted November 28, 2018 6 hours ago, Deb3 said: Sorry about not being too specific. Anyway, doesn't download at all on FileHippo. On the Piriform site, it downloads, I click on the little box in the lower left corner of my screen to open the exe file, the Install box comes up, gets 1/2 through, and then this comes up: Error opening file for writing: C:\Program Files\CCleaner\CCleaner64.exe Click Abort to stop installation, Retry to try again, or Ignore to skip this file Been trying for many weeks, all sorts of ways, even stood on my head...didn't help. It's Windows 10; tried AOL, Chrome, & IE. Even tried Slim Build. Should I just uninstall and reinstall the whole thing?? Thanks for trying to help. Ok, first make sure ccleaner isn't running including monitoring in the system tray. If it's not running go to the folder C:\Program Files\CCleaner and delete ccleaner64.exe. If it won't delete then ccleaner is still running, check task manager(in details mode) you should find it running there. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
TruffulaGal12 Posted December 5, 2018 Share Posted December 5, 2018 I'm having trouble installing 5.50 ccleaner on my computer. I get the same message: Error opening file for writing: C:\Program Files\CCleaner\CCleaner64.exe Click Abort to stop installation, Retry to try again, or Ignore to skip this file I saw ccleaner isn't in system tray, couldn't delete ccleaner64.exe even when trying shred file using advanced systemcare-no luck, but I do see it running in task manager in details. Sooo do I just end task and then install the new version? Or what do I do? Because this has never happened to me before. Sooo what do I do? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted December 5, 2018 Moderators Share Posted December 5, 2018 Yes, kill all ccleaner processes and click retry on the installer ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
TruffulaGal12 Posted December 5, 2018 Share Posted December 5, 2018 :3 THanks so much Nergal. I was able to install the newest version. Ha simple fix and no issue. Just end task, it vanishes and then bam! You update to new version. Plain and simple like that. And here I thought I did something wrong, but it must of been something with the .exe or something in it's program or code. Good to see I got it all fixed up now and updated just fine. Thanks again-it's the first time being on this forum when I was trying to figure out why my ccleaner didn't update. THanks again for the help. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 5, 2018 Moderators Share Posted December 5, 2018 They could code the installer to kill running CCleaner processes to avoid that. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted December 6, 2018 Moderators Share Posted December 6, 2018 9 hours ago, Andavari said: They could code the installer to kill running CCleaner processes to avoid that. With all the issues there has been the last few builds, I wouldn't be very confident in Piriform achieving that correctly. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted December 6, 2018 Moderators Share Posted December 6, 2018 They're owned by an antivirus company though, and antivirus is notorious for having to kill/stop running processes for proper upgrading when not wanting to necessarily force a system restart. Although with people still having install issues there's always the portable build, never fails to just manually unzip it and use it. Link to comment Share on other sites More sharing options...
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