Atlanta Bill Posted November 15, 2018 Share Posted November 15, 2018 When I renewed after one year for the next year, there was a check mark in a green box. It had a text name something like "renew automatically". I assumed the check mark meant that this option was asserted (turned on), so a clicked on it to turn it off because I want manual renewal. In fact, when I did there was a check strip entitled "manual renewal", which I checked. Now the check box is absent altogether: no empty check box. Do I have automatic renewal now or manual renewal, which is what I want. In place of the box it says "automatic renewal"? I'm confused. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 15, 2018 Moderators Share Posted November 15, 2018 Moved to ccleaner discussion, and flagged an admin to this thread. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Ben CCleaner Posted November 16, 2018 Share Posted November 16, 2018 @Atlanta Bill I can confirm that currently you are a manual renewal customer, you can confirm this yourself by navigating to the Subscription Information page in the application (Options - About) here it would show Auto Extension - Enabled if you were an automatic renewal customer. We are currently developing a web portal where our customers can review their subscription information, cancel and update payment options. This should make it clearer and easier for our customers to manage, this will be in place before the first subscriptions are up for renewal mid Q1. Link to comment Share on other sites More sharing options...
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