alggomas Posted November 15, 2018 Share Posted November 15, 2018 recently when cleaning using ccleaner it does not clean internet explorer. When I click clean the result is skipped for temp files, cookies etc. Any idea why please? version 5.35 ccleaner free. Has worked fine up to now. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 15, 2018 Moderators Share Posted November 15, 2018 Your ccleaner is very old, updating to the latest version may well fix your issue. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
alggomas Posted November 16, 2018 Author Share Posted November 16, 2018 Thanks. Updated but skips ie cookies. Link to comment Share on other sites More sharing options...
Moderators nukecad Posted November 16, 2018 Moderators Share Posted November 16, 2018 Something is still using the ie files when you are cleaning, because of this they are still 'open' and so CCleaner has to skip them. Firstly I would check in Task Manager that ie and Edge are not still running in the background. But it's not just ie/Edge that could be using those files, many other Microsoft applications use them as a convienient place to temporarily store things. (Some 3rd party apps will also do it). So even if ie itself is closed, something else may be using it's storage files and preventing them from being cleaned/deleted. I've never seen a full list of all applications that can do this, but Skype, Outlook, and other MS applications are (have been) known to do it. Just which applications are doing it on your machine will take a bit of investigation. Again Task Manager is a good place to look and see which MS applications are still running in the background. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
alggomas Posted November 16, 2018 Author Share Posted November 16, 2018 Thanks for the information. I have installed new version. All seems well. Link to comment Share on other sites More sharing options...
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