T_R Posted November 12, 2018 Share Posted November 12, 2018 When I download and then double click on ccsetup548, I'm prompted to give admin authority, then a small dialog box pops up: "Please wait while setup loading.. Unpacking data: %" The % runs up to 100, the dialog box disappears and then nothing. Can't find the installed app in my program files or any other evidence it's been installed. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 12, 2018 Moderators Share Posted November 12, 2018 Have a look here https://support.piriform.com/hc/en-us/articles/360018683371 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
T_R Posted November 12, 2018 Author Share Posted November 12, 2018 Thanks for this I wasn't updating but installing for the first time, but the issue seemed to resolve itself. For some reason it just took a really long time being prompts: I left my computer on, and sometime after 30+ mins the app installed and another dialog box appeared. Not sure why that would happen? But I just ran the app and it appears to be working normally. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted November 12, 2018 Moderators Share Posted November 12, 2018 Just in case you hadn't noticed 5.49 has been released today https://forum.piriform.com/topic/52920-ccleaner-v5496856/?tab=comments#comment-301252 Hopefully you shouldn't have any problem with installing the update Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
T_R Posted November 12, 2018 Author Share Posted November 12, 2018 Thanks for your help and support! Link to comment Share on other sites More sharing options...
Type_A Posted January 11, 2019 Share Posted January 11, 2019 I too have the same issue at T_R, except any version I try to install stops after the unpacking screen and never installs, any suggestions? Ive already disabled norton, changed the compatibility to Windows 7, install as administrator, lower the user account control settings, all with no luck. Link to comment Share on other sites More sharing options...
Moderators mta Posted January 11, 2019 Moderators Share Posted January 11, 2019 what about trying it with the PC booted into Safe Mode? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
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