Andy007 0 Posted October 18, 2018 Share Posted October 18, 2018 Hi. I purchased the professional version back in July. Only just got round to installing it. Screen asked for 2 things Line one .. Name Line two .. the license key, 5 boxes with a combination of 4 in each. I've done the above. Below those lines it gives 3 blue options. Register Purchase Cancel If I hit Register, says 'registration info invalid..etc. Try again with the Purchase button. Takes me to the page requesting payment ! I've already paid for it hence the license key and PayPal receipt. Help please Kind Regards Andy Link to post Share on other sites
Moderators Nergal 0 Posted October 18, 2018 Moderators Share Posted October 18, 2018 Make sure the name you're putting in is the same as what you registered. Iirc it's your email address, but i'd check the message you received from piriform (the register button you pressed is the correct one). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT https://support.piriform.com/hc/en-us and https://www.ccleaner.com/docs Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new link to WINAPP2.INI explanation Link to post Share on other sites
Moderators hazelnut 6 Posted October 18, 2018 Moderators Share Posted October 18, 2018 I've pointed admins to your post. I presume you have already tried to contact Piriform via email? support@ccleaner.com or https://support.piriform.com/hc/en-us/requests/new CCleaner documentation can be found here https://www.ccleaner.com/docs/ccleaner Support contact https://support.piriform.com/hc/en-us/requests/new support@ccleaner.com Link to post Share on other sites
dbarajas 0 Posted October 18, 2018 Share Posted October 18, 2018 Hi Andy007 , all i can tell you is that CCleaner has a free program and a Pro Edition which you pay a yearly cost , but the free edition is , of course , free.. If you purchased the Pro Edition they send you a license key of 20 characters will alpha and numbers. You have to type in that license key into the 5 boxes and then you can use the Pro Edition if you indeed purchased it. Hope this helps. Don Barajas Link to post Share on other sites
Moderators hazelnut 6 Posted October 19, 2018 Moderators Share Posted October 19, 2018 @dbarajas Hi, It's a lot easier on the eyes for readers of your post if it's in the default black colour and not bright purple.. Just a hint CCleaner documentation can be found here https://www.ccleaner.com/docs/ccleaner Support contact https://support.piriform.com/hc/en-us/requests/new support@ccleaner.com Link to post Share on other sites
Admin Laurence CCleaner 0 Posted October 19, 2018 Admin Share Posted October 19, 2018 Hi Andy007, Could you email our support team at support@ccleaner.com they will be able to assist you with this. Link to post Share on other sites
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