mc peko Posted October 17, 2018 Share Posted October 17, 2018 Hi. I'm a paying CCleaner Pro customer. Got a pop-up telling me to Renew My License, that takes me to the page in the attached capture. Seems like the system thinks I'm not a paying customer. Very confusing. What should I do. All the best - Email address removed by moderator Image removed by admin (email address visible) Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 17, 2018 Moderators Share Posted October 17, 2018 You may wish to re-upload your screenshot with your email address on it blacked out. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Ben CCleaner Posted October 17, 2018 Share Posted October 17, 2018 @mc peko Please contact our support channel and they will be able to assist you with this issue: https://support.piriform.com/hc/en-us/requests/new Link to comment Share on other sites More sharing options...
mc peko Posted October 18, 2018 Author Share Posted October 18, 2018 19 hours ago, hazelnut said: You may wish to re-upload your screenshot with your email address on it blacked out. Good point. It's an old email address that I'm phasing out though. Link to comment Share on other sites More sharing options...
mc peko Posted October 18, 2018 Author Share Posted October 18, 2018 15 hours ago, Ben Piriform said: @mc peko Please contact our support channel and they will be able to assist you with this issue: https://support.piriform.com/hc/en-us/requests/new All right. Thanks. I'll do that. Link to comment Share on other sites More sharing options...
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