T Reese Posted October 11, 2018 Share Posted October 11, 2018 I cannot register my CCleaner Professional account with my new registration key. I bought a keys for my three computers (2 MacBooks and a iMac). And, when I attempted to register the CCleaner on one of my MacBooks, I received the following message: The registration process failed to save the key file. Help! Does any one have a suggested fix for this problem? Any suggestions would be appreciated. T Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 11, 2018 Moderators Share Posted October 11, 2018 Moved to ccleaner Mac ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
T Reese Posted October 11, 2018 Author Share Posted October 11, 2018 I am using CCLeaner for MAC. Any other suggestions? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 11, 2018 Moderators Share Posted October 11, 2018 'The registration process failed to save the key file' This is mentioned in the link below which however is for Windows. It says ''This usually means you are not running CCleaner with the correct permissions'' https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted October 11, 2018 Moderators Share Posted October 11, 2018 Sorry, that wasn't a suggestion, it was me doing housecleaning and moving it to the correct board. Sadly, we don't have many (any?) mac users on the forum. But because you're dealing with a pro, you may want to take advantage of the priority support your pro license gets you. https://piriform.zendesk.com/hc/en-us/requests/new ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators nukecad Posted October 12, 2018 Moderators Share Posted October 12, 2018 21 hours ago, T Reese said: I cannot register my CCleaner Professional account with my new registration key. I bought a keys for my three computers (2 MacBooks and a iMac). How many keys did you buy? If only one then was it a key for multiple machines? https://support.piriform.com/hc/en-us/articles/204044464-How-many-computers-can-I-install-CCleaner-Professional-on- If it's a key for one machine only and you've registered it for one machine then it would not be valid for a second machine at the same time. *** Out of Beer Error ->->-> Recovering Memory *** Worried about 'Tracking Files'? Worried about why some files come back after cleaning? See this link:https://community.ccleaner.com/topic/52668-tracking-files/?tab=comments#comment-300043 Link to comment Share on other sites More sharing options...
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