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psychopomp1

CCleaner Pro "Lifetime" Licence - why has it expired?

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2 hours ago, Andavari said:

That will only work for awhile, up to the point when Microsoft won't allow an old version to be used at all on Windows, Windows 10 at least and there's a bunch of old versions the don't allow.

I accept that. I mentioned earlier in this thread that I have other products on my PC that I have purchased multiple times over the years going back to the 1990's as new versions of Windows became incompatible. Fortunately there haven't been massive changes since Windows 7 launched. I can't think of a single product I have had that worked with Windows 7 but not with Windows 10. In fact some of the software I use every day was purchased when Windows XP was the latest version.

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4 hours ago, inlovera said:

[deleted]

I wa going to reply with a smiley but you beat me to it 🤣🤣🤣

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3 hours ago, Derek_S said:

I wa going to reply with a smiley but you beat me to it 🤣🤣🤣

So I ask about alternatives to CCleaner and I get banned for it. Is that really the way they treat people here?

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On 13/05/2020 at 21:43, Derek_S said:

I accept that. I mentioned earlier in this thread that I have other products on my PC that I have purchased multiple times over the years going back to the 1990's as new versions of Windows became incompatible. Fortunately there haven't been massive changes since Windows 7 launched. I can't think of a single product I have had that worked with Windows 7 but not with Windows 10. In fact some of the software I use every day was purchased when Windows XP was the latest version.

 

With CCleaner being a cleaning program that's different since changes Microsoft makes to Windows 10 can cause a cleaning tool such as CCleaner to have the potential to break something -- which has been the case a few times as seen on the forums via bug posts.

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1 hour ago, Andavari said:

 

With CCleaner being a cleaning program that's different since changes Microsoft makes to Windows 10 can cause a cleaning tool such as CCleaner to have the potential to break something -- which has been the case a few times as seen on the forums via bug posts.

 

I haven't come across anything like that yet but it was because of a change in Windows that I had to switch from Windows Washer to CCleaner Pro in the first place. Windows Washer was actually discontinuied at that time because they said it would take too much work to update it to the new version. If CCleaner does get broken at some time in the future, I'll accept I've had good value for money so far but have to consider my options. Either downgrade to the free version, or consider something else but I would never consider taking out an annual subscription to any kind of software. I've never needed to yet in the twenty six years I've been using Windows PC's.

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Can someone explain why my license has changed recently and as to why it worked just fine up until a month or so ago. Let's just call it what it is the terms have changed once again, the goal posts moved in conjunction with windows compatibility assistant. Product was working fine for me and now the license just does not work.

I have a system backup with a working ccleaner on 1909 so it's not windows it's you piriform.

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to

241650237_2020-05-1518_50_22-Window.png.1c1c2c51324fe0e8c3c348265bfe9dae.png

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10 hours ago, rslatara said:

Can someone explain why my license has changed recently

 

@rslatara: Looks like this was already answered about 4 weeks ago:

On 20/04/2020 at 21:25, Dave CCleaner said:

@rslatara: Your issue is of an invalid licence (hence the "invalid licence" notification and the 2000-01-01 expiry date) which is different matter to the other folks in this thread.  If you DM me your key I can have it checked for you.

 

... with some further elaborations on the topic afterwards:

On 30/04/2020 at 00:09, Dave CCleaner said:

Keys purchased prior to 2017 were only disabled in the event of a refund, trade-in or licence abuse.  If you believe that none of those apply to you then please contact support.

 

... and ...

On 01/05/2020 at 01:18, Dave CCleaner said:

To reiterate the previous points for all - if you bought a home use "version-based" licence prior to 2018 and are using on the number of PCs that you bought it for then no-one has "switched anything off".  However, if you bought a 1 PC licence and are using it on a half dozen home PCs, have deployed it across your company network, have published it on your blog for anyone to use, or have tried to resell the same key to hundreds of people on eBay - you are inevitably going to have a bad time.

Anyone who may have made a genuine mistake is encouraged to contact support to see what they can do for you (rather than outing yourself in public).

 

... and for those who continued to conflate the two topics and concluded that there was some wicked conspiracy afoot:

On 03/05/2020 at 18:43, Dave CCleaner said:
On 03/05/2020 at 17:58, psychopomp1 said:

They clearly want one-time licence holders of Ccleaner pro to start paying

Well naturally it would be lovely if they did - but, in the interests of transparency, I would make the observation that of all of the CCleaner Professional licence keys created prior to 2018, less than 3% have been cancelled for any reason (including refunds, licence abuse, etc) since licence revocation started back in 2012.

One might reasonably conclude that with a cumulative rate of less than 3%, there is probably not some form of nefarious cash grab afoot.

 

TL;DR: 1) members of the general public on a peer-support forum are not able to review your licence information - you need to contact support. 2) If you do post a question then you will benefit from taking the time to read the responses.

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Posted (edited)

Wow, what a thread. It seems that there was a lot of misshandling by Piriform and Avast, and then some doubling down on the fact that licenses were never lifetime which, if true, was grossly disguised (conciously or otherwise by Piriform). Upon going through my e-mails, it is clear that I purchased my key in 2015, was sent an e-mail about my license expiring in 2016 (which I must have blown off or ignored for many of the same reasons as others here did - namely CCleaner was still working perfectly fine) and -- get this -- requested a copy of my key from Piriform several month later, which resulted in Piriform sending me an e-mail of my key with no expiration! Anyway, there's no point beating a dead horse.

My reason for signing up to post is to get a clear sense of where my current license stands. I recently got a new computer (which I am using at this moment) and installed CCleaner using the latest installer from Piriform's site. It installed fine, and upon entering my key, it said it was invalid, but appears to work just fine and, in fact, still shows the application as being registered to me. Earlier in the thread there was talk of automatic updates reverted the program to the free version. I currently have automatic updates set in the configuration. 

Questions:

1. Will an automatic update cause my installation of CCleaner to revert to the free edition? I don't believe one has yet occurred. If so, will disabling automatic updates alleviate the issue?

2. Given that the latest version of the CCleaner seems to be working as a fully-licensed application despite my key "expiring" in 2016, is it fair to say that we are, in essence, tacitly grandfathered in, with Piriform retaining the right to kill off this arrangement at any time? Or has there been an explicit grandfathering in of the license?

Apologies if these questions have already been asked and answered, but this thread got quite confusing because stories from Ben to @Dave CCleaner (who was admittedly much more detailed and forthright in his explanations) were changing, as well as user reports of what their licenses were doing when activating CCleaner during the tenure of this thread.

Many thanks in advance for any clarity provided. I'd especially appreciate and answer from @Dave CCleaner, if possible. 

Edited by Donkey King

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2 hours ago, Donkey King said:

1. Will an automatic update cause my installation of CCleaner to revert to the free edition?

No it won't.  If you bought prior to 2018 and you're not one of the ~3% of users who have had their keys cancelled over the past 8 years (customer requested a cancellation or a refund, traded in their licence for a bigger one, used it on too many computers, etc) then you're fine. 

A licence key that has been cancelled will not work on any version of CCleaner.  That said, if anyone does an uninstall/reinstall of CCleaner then the copy of CCleaner on your computer may revert to free or trial due to the local storage of credentials being erased during the uninstallation.  The solution to this is to simply re-register it.  If it says that you key is invalid then the odds are that you need to read this https://support.piriform.com/hc/en-us/articles/204043844--Problems-activating-or-registering-CCleaner-Professional

2 hours ago, Donkey King said:

2. Given that the latest version of the CCleaner seems to be working as a fully-licensed application despite my key "expiring" in 2016, is it fair to say that we are, in essence, tacitly grandfathered in, with Piriform retaining the right to kill off this arrangement at any time? Or has there been an explicit grandfathering in of the license?

"Grandfathering" might be an appropriate description for keys such as yours purchased prior to 2018 - albeit with an asterisk since there is ongoing shouty confusion as to what customers actually had to be grandfathered.  More on this in a moment.

With regards to your key "expiring" - your rights to use CCleaner have not expired, and they won't.  The software licence that was in place at the time that you purchase makes reference to a 12 month validity period of "services" but no reference to the expiration of the licence key.  So what expired in 2016 (and that you were poked about at the time and probably a few times since then) was the priority support and the updates.  What you bought was a traditional "version-based" licence.  An example of this would be when I bought Microsoft Word 97 as a one-time payment I got a free update to Word 98 when it came out the following year.  I can keep using this version forever (provided that I can find a computer that it will run on) but I didn't have any automatic entitlement to Word 2000 and certainly not to Office 365.

So if you bought CCleaner Professional on 1 January 2015 then according to https://www.ccleaner.com/ccleaner/version-history you would have purchased version 5.01 and be entitled to updates up to version 5.13 only (the version that was current as of 1 January 2016).  That said, for reasons mentioned in previous historical recap post https://community.ccleaner.com/topic/52694-ccleaner-pro-lifetime-licence-why-has-it-expired/page/5/?tab=comments#comment-307441, we have continued to allow pre-2018 licences to update past their entitlement version anyway - for now.  When this world's longest grace period ends then you'll be "grandfathered" to whatever future version is in place at the time.

2 hours ago, Donkey King said:

It seems that there was a lot of misshandling by Piriform and Avast, and then some doubling down on the fact that licenses were never lifetime which, if true, was grossly disguised (conciously or otherwise by Piriform)

Avast keeps getting mentioned, but it has nothing to do with them - as all of this was in place prior to Piriform's acquisition by Avast (eg: the renewal reminder email that you received in 2016).  Although the CCleaner usage entitlement of pre-2018 purchases never expired, licences were still never advertised as "perpetual", "permanent", "lifetime" or "lifetime warranty" as this might have caused confusion as to the nature of the service component (the updates and support).  Keeping in mind that the prevailing software selling model at the time was "version-based" as per the Microsoft Word example above, if we were actually providing a lifetime of free updates and support in additional to the licence that would have been quite a novelty that we would have made a huge song and dance about all over the website.

Did we end up with a confusing situation anyway - yes we did.  Which is one of the reasons why we said "to hell with it" and went with a full subscription model for new purchases as of 2018.
 

In short:

  • There was never anything sold called a "lifetime" licence.
  • If you purchased CCleaner Professional for home use pre-2018 then your key does not expire
  • ... but your bonus update and support services did end after 12 months.

 

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