allansc2005 Posted September 18, 2018 Share Posted September 18, 2018 Loaded CC onto my laptop a few days ago, and everything works fine except where Windows Edge is involved. I follow all the prompts, CC starts cleaning and freezes at 6%, and sits there and spins, and never stops. I have Windows 10/Edge, all updates are installed, no bugs or viruses. Laptop is brand new, set up by IT. Any ideas/suggestions? Thanks. (Edited to remove trailing blank space). Link to comment Share on other sites More sharing options...
Moderators Andavari Posted September 18, 2018 Moderators Share Posted September 18, 2018 It will usually take a good (or long) amount of time for it to clean both Edge and Internet Explorer, it may seem stuck or froze but it might not be if you let it continue without closing it. When I want to clean both of Edge and Internet Explorer without waiting and without it skipping them because it states they're running I look in Task Manager and End Task the five instances of Microsoft Edge that always seem to be running for no particular sane reason. Link to comment Share on other sites More sharing options...
allansc2005 Posted September 18, 2018 Author Share Posted September 18, 2018 Thanks Andavari, I will give it a try. Allan Link to comment Share on other sites More sharing options...
maikl4691 Posted September 20, 2018 Share Posted September 20, 2018 it's simple ; CC sends your data before cleaning it up - you need to create rules in Windows Firewall to deny all incoming and outgoing connections to executable file-exe-CCleaner64 and CCleaner , that's the solution Link to comment Share on other sites More sharing options...
allansc2005 Posted September 20, 2018 Author Share Posted September 20, 2018 @maikl4691, noting is "simple" when it comes to computers, software.., but Andavari's solution worked. Allan Link to comment Share on other sites More sharing options...
maikl4691 Posted September 20, 2018 Share Posted September 20, 2018 this is the most optimal solution Link to comment Share on other sites More sharing options...
allansc2005 Posted September 20, 2018 Author Share Posted September 20, 2018 Don't need it, but thanks. Allan Link to comment Share on other sites More sharing options...
maikl4691 Posted September 20, 2018 Share Posted September 20, 2018 I also had this problem and I waited for the results of cleaning for a few minutes and I realized that the CC at this time sends the data of my cleaning to the Piriform analysis server and I had to forbid her to do it . and now cleaning occurs instantly Link to comment Share on other sites More sharing options...
hhp Posted October 29, 2019 Share Posted October 29, 2019 maikl4691's solution was very helpful. Thank you! Link to comment Share on other sites More sharing options...
Maggi Posted November 20, 2019 Share Posted November 20, 2019 I have the same problem. New user, Windows 7. CC gets to 19% and just stalls. Sat all night long and didn't go any further. Can you help? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted November 20, 2019 Moderators Share Posted November 20, 2019 24 minutes ago, Maggi said: I have the same problem. New user, Windows 7. CC gets to 19% and just stalls. Sat all night long and didn't go any further. Can you help? Probably not the same issue, can you start a new thread and with it include a debug log showing the bug. Here's how to run a debug https://forum.piriform.com/topic/37347-ccleaner-debugging-instructions/ ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Maggi Posted November 20, 2019 Share Posted November 20, 2019 I finally found the problem. I went in and turned the firewall off, finished the cleaning and everything is good. Link to comment Share on other sites More sharing options...
allansc2005 Posted November 20, 2019 Author Share Posted November 20, 2019 Maggi, I turned my firewall off from accepting 3rd party cookies, and it fixed the problem as well. Just be sure to turn your firewall back on after scanning. Allan Link to comment Share on other sites More sharing options...
Moderators Andavari Posted November 20, 2019 Moderators Share Posted November 20, 2019 You lot really shouldn't have to mess around with your firewall security for that. Modern versions of CCleaner can hang/freeze if it's blocked from phoning home, such as if there are firewall rules blocking it outbound web access, or even the HOSTS file could cause it if for instance blocking Avast and Piriform URLs. A really easy way to figure out if something on your system is blocking outbound for CCleaner is to: Open CCleaner and then go into 'Tools > Software Updater', if it freezes that's a good indication that either your firewall or HOSTS file is blocking it from phoning home and it can't deal with it and thus freezes - doesn't matter if it's the freeware version either the freeze will/should happen. Link to comment Share on other sites More sharing options...
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