Jump to content
CCleaner Community Forums

Windows 10 - installed Defraggler - can't use the drive


Recommended Posts

  • Moderators

What do you mean 'the last OS update hid the Device Manager' ?

Are you saying you used Defraggler and it made your DVD drive disappear?

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

Link to post
Share on other sites

My last Windows 10 update hided out the Device Manager somewhere. When I hit Start > Search > typing Device... won't show the Device Manager.

Yes... I've used the Defraggler right after it install and it wiped out my NEC DVD drive from My Computer and the Device Manager both!

Link to post
Share on other sites
  • Moderators
Try the SFC /scannow command first from an elevated command prompt.
If that doesn't work,
  • go into regedit
  • go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits
  • exit
  • reboot
 
When you restart the CD drive should be available - if not a repair install of the OS may be needed.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to post
Share on other sites
  • Moderators

There's nothing in defraggler or its actions, that I can think of, that would cause that. Are you sure it isn't a loose cable inside to pc?

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to post
Share on other sites
  • Moderators
2 hours ago, Nergal said:

There's nothing in defraggler or its actions, that I can think of, that would cause that.

That's what I'm thinking and it sounds more like a Windows Updated induced issue.

I had a very similar experience on my brand new laptop when Windows 10 automatically updated to the April 2018 v1803 update, it made it impossible to use the DVD drive, and caused Acer Care Center to deem my SSD as failing. The solution was uninstalling the April 2018 v1803 update which fixed the issue immediately, then two weeks later when it auto installed that update again it didn't seem to break anything vital that I could find, nothing obvious that is.

Link to post
Share on other sites
  • 2 weeks later...
  • 4 weeks later...
  • Moderators

this issue has been around for years.
I first came across it about 6 years ago.

there was a MS FixIt for it, but I couldn't find it now. (that portion of the Registry hasn't changed from Win7 to 10, so the Win7 FixIt should still work)
there is plenty on the issue, like this one, https://support.microsoft.com/en-au/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs
Method 5 is the one I have had luck with in the past.

A 'repair' of WIn10 can be done by, Settings > Update & Security > Recovery > Get Started.

 

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to post
Share on other sites
On 2018/08/25 at 00:07, mta said:
Try the SFC /scannow command first from an elevated command prompt.
If that doesn't work,
  • go into regedit
  • go to this key: HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} and delete the entries for UpperLimits and LowerLimits
  • exit
  • reboot
 
When you restart the CD drive should be available - if not a repair install of the OS may be needed.

 

Just a FYI mta,   running just SFC /scannow in Windows 10 could cause more problems than fix issues.

According to MS this is how one should use SFC /scannow in Windows 10.

Every line of code written by man can be undone by man

.

"A loser in the real world is still a loser in the net!" - .hack//SIGN

.
Getting old is inevitable,  growing up is optional !!

Link to post
Share on other sites
  • Moderators

thanks Hav0c, never heard of issues with running SFC, but you learn something new everyday.

for me, SFC and DISM cover two separate areas.

I run
   >   dism /online /cleanup-image /scanhealth /loglevel:2
and
   >   dism /online /cleanup-image /analyzecomponentstore /norestart /loglevel:2


if they show component store corruption or reclaimable packages then I'll do a
   >   dism /online /cleanup-image /startcomponentcleanup /resetbase /loglevel:2

SFC looks for modified, missing or corrupted system files.
Usually, you never need to run DISM - except for when the SFC commands itself fails.
DISM can rebuild the Windows deployment image.  then it's time for the /restorehealth command.
And after running that, you would then do another SFC and hope it completes. :)

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to post
Share on other sites
  • Moderators

That upperfilters and lowerfilters that people are told to delete in the registry (should make a registry backup of those keys first though) has been around since at least the Windows 98 era.

Link to post
Share on other sites
On ‎29‎.‎09‎.‎2018 at 16:08, Andavari said:

That upperfilters and lowerfilters that people are told to delete in the registry (should make a registry backup of those keys first though) has been around since at least the Windows 98 era.

That means that the missing DVD drive is a problem from Windows 98 era?! :D:D 

On ‎29‎.‎09‎.‎2018 at 03:23, mta said:

thanks Hav0c, never heard of issues with running SFC, but you learn something new everyday.

for me, SFC and DISM cover two separate areas.

I run
   >   dism /online /cleanup-image /scanhealth /loglevel:2
and
   >   dism /online /cleanup-image /analyzecomponentstore /norestart /loglevel:2


if they show component store corruption or reclaimable packages then I'll do a
   >   dism /online /cleanup-image /startcomponentcleanup /resetbase /loglevel:2

SFC looks for modified, missing or corrupted system files.
Usually, you never need to run DISM - except for when the SFC commands itself fails.
DISM can rebuild the Windows deployment image.  then it's time for the /restorehealth command.
And after running that, you would then do another SFC and hope it completes. :)

So please learn that Windows 10 is COMPLETELY different OS!! I get confused with it all around!! :D:D 

...and (imp.!!) do the HDD defrags once a week!!

Link to post
Share on other sites
  • Moderators
8 hours ago, enthusiast_385 said:

That means that the missing DVD drive is a problem from Windows 98 era?! :D:D

Way back then it was caused by uninstalling some CD burning software.

Link to post
Share on other sites
  • Moderators

have you tried the UpperLimit, LowerLimit registry hack?

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to post
Share on other sites
On ‎09‎.‎10‎.‎2018 at 11:42, mta said:

have you tried the UpperLimit, LowerLimit registry hack?

Didn't. I'm afraid to do this.

On ‎08‎.‎10‎.‎2018 at 23:56, Andavari said:

I doubt it will work installing another disc burning software.

Search the web for fixes especially on Microsoft's website. If all else fails I know there are YouTube videos that will walk you through attempting to get the drive back.

Give this a try:
https://duckduckgo.com/?q=cd+drive+missing+win10

Thank you!

Link to post
Share on other sites
  • Moderators

create a Restore Point first to cover yourself.

do the suggested registry change.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...