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not permitted in current location


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  • Moderators

CCleaner build 5.45 has been withdrawn from downloads due to several issues (yours being one of them)

It is recommended to install 5.44 instead

https://www.ccleaner.com/ccleaner/builds

A brand new ''fixed'' build may be available next week (according to the devs)

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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  • 4 weeks later...

I tried to install several times in the last days the last version.. 5.47, and the message is always showing up: "The product is not permitted for use in your current location"

I am using CCleaner for many years now and bought the mobile version on my smartphone. I would very much like finding out what is happening and how to solve te problem!

Thank you for your help

Brigitte

CCleaner.JPG

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I just discovered a weird event. Instead of clicking on Ok to close the window with the warningt "this product is not permitted.. etc"  I left it open and moves the mouse over the icon in the task bar where I discovered a second window showing the usual CCleaner minimised , beside the minimised window of "this product is not permitted.. etc.." I clicked on the second window and CCleaner showed up, fully functionnally! I was able cleaning, and everything else. The only thing I am not allowed to do, is closing the window with the warning, as both windows disappear together.

Maybe this can help the developpers finding a solution to this problem?

I can not make a screenshot of the 2 minimised windows, the moment I don't move the mouse over it, they disappear!

 

 

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  • Moderators

@BrigitteR just to be sure, where are you located (what country)

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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  • Moderators

Thanks, i'll flag rhe developers on this.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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