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not permitted in current location


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  • 4 weeks later...

I tried to install several times in the last days the last version.. 5.47, and the message is always showing up: "The product is not permitted for use in your current location"

I am using CCleaner for many years now and bought the mobile version on my smartphone. I would very much like finding out what is happening and how to solve te problem!

Thank you for your help

Brigitte

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I just discovered a weird event. Instead of clicking on Ok to close the window with the warningt "this product is not permitted.. etc"  I left it open and moves the mouse over the icon in the task bar where I discovered a second window showing the usual CCleaner minimised , beside the minimised window of "this product is not permitted.. etc.." I clicked on the second window and CCleaner showed up, fully functionnally! I was able cleaning, and everything else. The only thing I am not allowed to do, is closing the window with the warning, as both windows disappear together.

Maybe this can help the developpers finding a solution to this problem?

I can not make a screenshot of the 2 minimised windows, the moment I don't move the mouse over it, they disappear!

 

 

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