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CCleaner shuts down when asked to clean


oldgeek

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I am using the free version of CCleaner V5.44.6575 (64bit) on a Windows 10 PC.

Everything has worked fine until today. I usually do a clean every week. Today when I wanted to use CCleaner, the analyzing went OK, then clicking the "Run Cleaner", the window just closes.

I have tried a re-install, but this has not helped. Any clues as to why this is happening?

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Yes, I have just purchased a new license for Kaspersky. Never had the problem before, using the previous version of Kaspersky.

I have now done a search of this forum and found that the issue is known with a workaround. I have applied that "fix" and it now works again.

Is this a Piriform issue to fix or Kaspersky?

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2 hours ago, oldgeek said:

Is this a Piriform issue to fix or Kaspersky?

I believe that both companies are aware of the bug and looking into it (or they were in early july).

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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13 minutes ago, CSGalloway said:

Might be nice if someone posted the link to the "fix".... please

 

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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