oldgeek Posted August 7, 2018 Share Posted August 7, 2018 I am using the free version of CCleaner V5.44.6575 (64bit) on a Windows 10 PC. Everything has worked fine until today. I usually do a clean every week. Today when I wanted to use CCleaner, the analyzing went OK, then clicking the "Run Cleaner", the window just closes. I have tried a re-install, but this has not helped. Any clues as to why this is happening? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 7, 2018 Moderators Share Posted August 7, 2018 Do you use Kaspersky? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
oldgeek Posted August 7, 2018 Author Share Posted August 7, 2018 Yes, I have just purchased a new license for Kaspersky. Never had the problem before, using the previous version of Kaspersky. I have now done a search of this forum and found that the issue is known with a workaround. I have applied that "fix" and it now works again. Is this a Piriform issue to fix or Kaspersky? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted August 7, 2018 Moderators Share Posted August 7, 2018 1 hour ago, oldgeek said: Is this a Piriform issue to fix or Kaspersky? Who knows Glad to hear you are sorted for now anyway. Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 7, 2018 Moderators Share Posted August 7, 2018 2 hours ago, oldgeek said: Is this a Piriform issue to fix or Kaspersky? I believe that both companies are aware of the bug and looking into it (or they were in early july). ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
CSGalloway Posted August 7, 2018 Share Posted August 7, 2018 Might be nice if someone posted the link to the "fix".... please Link to comment Share on other sites More sharing options...
oldgeek Posted August 7, 2018 Author Share Posted August 7, 2018 The fix suggested, which works in my case, is to go to CCleaner / Options / Advanced and select "Advanced Report" Link to comment Share on other sites More sharing options...
Moderators Nergal Posted August 7, 2018 Moderators Share Posted August 7, 2018 13 minutes ago, CSGalloway said: Might be nice if someone posted the link to the "fix".... please ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now