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first i hope you really solve my issue in this topic

 

and now i have another problem after updating ccleaner yesterday its crash when i run ccleaner in recycle bin ONLY if the internet is disconnected.

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the details of the problem/

 

توقيع المشكلة:
  اسم الحدث الخاص بالمشكلة:    APPCRASH
  اسم التطبيق:    ccleaner.exe
  إصدار التطبيق:    5.44.162.6575
  الطابع الزمني للتطبيق:    5b2f7ccf
  اسم الوحدة النمطية التالفة:    ccleaner.exe
  إصدار الوحدة النمطية التالفة:    5.44.162.6575
  الطابع الزمني للوحدة النمطية التالفة:    5b2f7ccf
  رمز الاستثناء:    c0000005
  إزاحة الاستثناء:    004841ab
  إصدار نظام التشغيل:    6.1.7601.2.1.0.256.1
  معرف الإعدادات المحلية:    1025
  معلومات إضافية 1:    0a9e
  معلومات إضافية 2:    0a9e372d3b4ad19135b953a78882e789
  معلومات إضافية 3:    0a9e
  معلومات إضافية 4:    0a9e372d3b4ad19135b953a78882e789


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SORRY its in arabic.

1.png

2.png

Cold Hands , Warm Heart

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also makes it hard when we can't read the language all the errors are posted in. B)

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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if the crash dumps were of any use, being in Arabic renders them useless for us English speaking members.

but it looks like you have either got a Safe Mode or a Recycle Bin issue (or both) with CC and those are just two of the currently known issues the latest version if experiencing.

recommend going back to a previous version (or two, or four :) ) until you find one that works.  previous versions are on FileHippo.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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22 hours ago, mta said:

if the crash dumps were of any use, being in Arabic renders them useless for us English speaking members.

but it looks like you have either got a Safe Mode or a Recycle Bin issue (or both) with CC and those are just two of the currently known issues the latest version if experiencing.

recommend going back to a previous version (or two, or four :) ) until you find one that works.  previous versions are on FileHippo.

- i will put translation for it.

- both SM & RB.

- i downloaded v5.40 and it works without any problem, thanks to you.

Cold Hands , Warm Heart

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yeah, lot's of users are finding that was the last 'stable' version (even though I was informed by an Admin it has known issues).
at least any problems it may have 1) aren't showing themselves and 2) fixes issues experienced with versions after it.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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