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CCleaner 5.44.6575 (64-bit) crashing


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I got an error updating from version 5.43. Although I have uninstalled version 5.43 clean to try to install directly but still error.

 

** when install version 5.44

Problem Event Name:    APPCRASH
  Application Name:    ccsetup544.exe
  Application Version:    5.44.162.6575
  Application Timestamp:    5682fc79
  Fault Module Name:    ntdll.dll
  Fault Module Version:    6.1.7601.17725
  Fault Module Timestamp:    4ec49b8f
  Exception Code:    c0000005
  Exception Offset:    00033f99
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

 

*** when update from version 5.43

 Problem Event Name:    APPCRASH
  Application Name:    CCleaner64.exe
  Application Version:    5.44.162.6575
  Application Timestamp:    5b2f7e03
  Fault Module Name:    StackHash_20e1
  Fault Module Version:    6.1.7601.17725
  Fault Module Timestamp:    4ec4aa8e
  Exception Code:    c0000374
  Exception Offset:    00000000000c40f2
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    20e1
  Additional Information 2:    20e17017ea5a8c4cd37558aed904ded9
  Additional Information 3:    9efd
  Additional Information 4:    9efd2c0fe1799a2d2f45e72213ec8a55

 

 

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I think I got the same problem when I updated the portable version from 5.43 to 5.44 (I already reported it here). It starts, the GUI is shown for a second and then it just "disappears". In the Windows event log it can be seen that CCleaner crashed (it also shows ntdll.dll as the Fault Module Name there). I use Windows 10 x64 1803 (Build 17143.137) and Kaspersky 19.0.01088(a). Version 5.44 is therefore completely unusable for me.

In a virtual machine with Windows 10 x32 1803 and Avast Free it works without a problem (version 5.42 also worked there).

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I would like to add that I have KIS 19.0.0.1088a and ccleaner 5.44.162.6575 (windows 7) and I am experiencing this immediate crash upon attempt to launch too; it flashes the UI for the briefest instant and then closes without an error or anything (nothing in the windows event log either)

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2 minutes ago, LobsterMan said:

I would like to add that I have KIS 19.0.0.1088a and ccleaner 5.44.162.6575 (windows 7) and I am experiencing this immediate crash upon attempt to launch too; it flashes the UI for the briefest instant and then closes without an error or anything (nothing in the windows event log either)

See here

https://forum.piriform.com/topic/52058-ccleaner-v543-close-on-clean-work-around/
 

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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8 hours ago, hazelnut said:

The problem is that CCleaner 5.44 crashes immediately so the setting can't be set. I also tried to set the setting in CCleaner 5.43 and then use the .ini file with CCleaner 5.44, but it has no effect. This workaround also had no effect for me before with CCleaner 5.42, the only thing that helped was reinstalling Kaspersky.

CCleaner 5.44 introduced pop-up ads, I wonder if this has anything to do with it.

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I just wanted to report that CCleaner 5.44 now somehow works with Kaspersky Anti-Virus 2019 v19.0.0.1088(a). A few days ago it still crashed right at the start. So maybe Kaspersky released an update that fixed this?

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