jackrabbit Posted June 4, 2018 Share Posted June 4, 2018 Hello I'm having problems downloading the new updates because of a problem with explorer. Because your download only comes through using explorer I can't download it. I open your site to do it but for some reason explorer goes out of wack. I've attached an attachment showing where I end up. I'm trying to contact microsoft about the problem but no luck so far. I'm hoping some one here might have a suggestion. Thanks for your time. lee Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 4, 2018 Moderators Share Posted June 4, 2018 Can you download from here? https://www.ccleaner.com/speccy/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted June 4, 2018 Moderators Share Posted June 4, 2018 if Hazelnut's suggestion bears no fruit, try another browser. what is it you are trying to download, your URL shows CCleaner but you are in the Speccy forum thread? your screen shot shows this from 5 days ago, have you tried recently? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
jackrabbit Posted June 5, 2018 Author Share Posted June 5, 2018 I finally got the download using firefox to do it. I had tried earlier that day with out any luck. Thank you for your help. lee Link to comment Share on other sites More sharing options...
jackrabbit Posted June 5, 2018 Author Share Posted June 5, 2018 On 6/4/2018 at 00:27, hazelnut said: Can you download from here? https://www.ccleaner.com/speccy/builds I downloaded it from its own site using firefox to do it. Thank you lee how do I end this help I'm getting there is nothing to show I don;t need any more help Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 6, 2018 Moderators Share Posted June 6, 2018 Glad you are sorted now Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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