JackWilson Posted June 3, 2018 Share Posted June 3, 2018 I'm having trouble with CCleaner crashing. This problem has only started happening in the past few days. What is wrong? The program opens fine. But when I "Run Cleaner," I get the following message:- CCleaner has stopped working. Windows can check online for a solution to the problem 1. Check online for a solution and close the program 2. Close the program View problem details: Problem signature: Problem Event Name: APPCRASH Application Name: CCleaner64.exe Application Version: 5.43.151.6522 Application Timestamp: 5b06f9ea Fault Module Name: StackHash_14db Fault Module Version: 6.3.9600.18969 Fault Module Timestamp: 5aa29ff0 Exception Code: c0000374 Exception Offset: PCH_E6_FROM_ntdll+0x0000000000090D0A OS Version: 6.3.9600.2.0.0.256.48 Locale ID: 1033 Additional Information 1: 14db Additional Information 2: 14db227120e73c3d7c6c5ede64856c4c Additional Information 3: ebed Additional Information 4: ebeded9ab9e92eb6a5c9596795ba0148 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=280262 If the online privacy statement is not available, please read our privacy statement offline: C:\WINDOWS\system32\en-GB\erofflps.txt I select Option 1. The program closes, but is not fixed. I have no idea what all this means? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 3, 2018 Moderators Share Posted June 3, 2018 Do you, per chance have Kaspersky internet security? If not what antivirus are you using? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted June 3, 2018 Moderators Share Posted June 3, 2018 as well as issues with Kaspersky, CC currently has issues with MalwareBytes also. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
JackWilson Posted June 4, 2018 Author Share Posted June 4, 2018 Thanks Nergal and mta. Yes, I have Kaspersky Anti-Virus. Is that the problem? Is there anything I can do? I still have 9 months of coverage on Kaspersky left. Maybe I should change to another anti-virus software (recommendations??) next year. I had another program that Kaspersky didn't like - Video Thumbnail Maker. Kaspersky kept crashing that program too. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 4, 2018 Moderators Share Posted June 4, 2018 some members on here have reported that updating to the latest Kaspersky fixed their CC issues, so try that first. another option would be to try a previous version of CC until v5.43 is replaced, previous versions can be found at FileHippo. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
JackWilson Posted June 4, 2018 Author Share Posted June 4, 2018 Thanks mta. I have the latest Kaspersky, but I will try an older version of CCleaner. Never had trouble before. Maybe v.5.44 will fix this bug?? Link to comment Share on other sites More sharing options...
Moderators mta Posted June 4, 2018 Moderators Share Posted June 4, 2018 Sure hope so, for everyone’s sake! Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted June 5, 2018 Share Posted June 5, 2018 On 6/3/2018 at 23:42, mta said: as well as issues with Kaspersky, CC currently has issues with MalwareBytes also. Can you be more specific? If you are referring to the MalwareBytes extension for Firefox, we are working on that with MWB and should have a fix soon. If not, care to elaborate? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 5, 2018 Moderators Share Posted June 5, 2018 12 minutes ago, Stephen Piriform said: Can you be more specific? If you are referring to the MalwareBytes extension for Firefox, we are working on that with MWB and should have a fix soon. If not, care to elaborate? See here https://forums.malwarebytes.com/topic/229458-ladies-and-gentlemen-malwarebytes-35/?tab=comments#comment-1245964 Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
Guest Stephen CCleaner Posted June 5, 2018 Share Posted June 5, 2018 3 minutes ago, hazelnut said: See here https://forums.malwarebytes.com/topic/229458-ladies-and-gentlemen-malwarebytes-35/?tab=comments#comment-1245964 Ah yeah, my impression was that MWB were actively working on resolving the Ransomware update conflict issue. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 5, 2018 Moderators Share Posted June 5, 2018 Seems like they are, but at the moment it is still not fixed Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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