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Hi,

I am using the latest CCleaner version with Windows 7 up to date and from a week ago (more or less) to this day, CCleaner freezes totally when pressing the "Run Cleaner"  button and I have to END the CCleaner.exe process from the task manager!

At the same time, a new folder named  AppHang_CCleaner.exe_3453bb3c44b516b612e6b34a3bf543eb57f765e_176523e1  located at C:\Users\AT\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_CCleaner.exe_3453bb3c44b516b612e6b34a3bf543eb57f765e_176523e1  is created!!!

I am using Kaspersky IS but even if I disable it for a few minutes,  CCleaner freezing occurs.

I am attaching the AppHang folder compressed with 7Zip and maybe someone here can decode the Report.wer file located inside.

Thanks

Regards          AppHang_CCleaner.exe_3453bb3c44b516b612e6b34a3bf543eb57f765e_176523e1.zip

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  • Moderators

The developers have a speculative fix for the Kaspersky issue (see Stephen's answer here

https://forum.piriform.com/topic/51900-543-still-broken/?tab=comments#comment-295970

 

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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