Sue R Posted May 23, 2018 Share Posted May 23, 2018 I am running CCleaner Professional on Windows 10 and just downloaded an update. When I click on the shortcut on my desktop, I get the message that this short cut doesn't work. How can I get the new shortcut? Link to comment Share on other sites More sharing options...
guidovanharten Posted May 23, 2018 Share Posted May 23, 2018 Same problem here. At this moment the shortcut and the executable are deleted. Regards, Guido Link to comment Share on other sites More sharing options...
Moderators Nergal Posted May 23, 2018 Moderators Share Posted May 23, 2018 Windows update sometimes grabs and moves ccleaner to the windows.old folder. Try to reinstall ccleaner, this will usually fix this issue. Also be sure your antivirus has not grabbed it as that could be a cause of this problem too. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Sue R Posted May 23, 2018 Author Share Posted May 23, 2018 Thanks, Nergal. I was able to reinstall the program and the working shortcut appeared on my desktop. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now