garetjax Posted May 23, 2018 Share Posted May 23, 2018 Good morning. The issue introduced with the 5.42 builds still occurs in 5.43. The CCleaner application crashes immediately after selecting Run Cleaner in the application on Windows 2008 R2 systems. Link to comment Share on other sites More sharing options...
NancieF Posted May 24, 2018 Share Posted May 24, 2018 (edited) I have found this to be the case as well. I disabled Kaspersky, uninstalled 5.42 then reinstalled 5.43, rebooted etc. Still not working. Closes immediately after selecting "run cleaner". Using Windows 10. Edited May 24, 2018 by NancieF Added detail Link to comment Share on other sites More sharing options...
Admin Stephen CCleaner Posted May 24, 2018 Admin Share Posted May 24, 2018 Hey guys, as per the changelog, we did not prioritise these issues for this release because other issues affecting a greater number of users took priority. We have a speculative fix for the Kaspersky issue in test for the June release. The Server 2008 issue is not scheduled to be fixed for the next release. Link to comment Share on other sites More sharing options...
Thomas_Steffen Posted May 24, 2018 Share Posted May 24, 2018 I have the same problem ( i am using Kaspersky Total Security 2018). Then i'll wait until june and hope that in this release, everything works again. Link to comment Share on other sites More sharing options...
garetjax Posted May 24, 2018 Author Share Posted May 24, 2018 For the record, I have no Kaspersky AV products in my environments. CC 5.41 worked fine on WS2008R2. Both released builds of 5.42 and 5.43 all break in the same fashion when trying to "Run Cleaner" Link to comment Share on other sites More sharing options...
Jonathan Spangler Posted May 24, 2018 Share Posted May 24, 2018 As Stephen from Piriform mentioned, this does not seem to be about any particular AV product, but rather just general functionality. Something changed, starting with CCleaner v5.42, and now with CCleaner v5.43 - neither appears to work on either Windows Server 2003, or Windows Server 2008. Here is a screenshot from a Windows 2008 server. Link to comment Share on other sites More sharing options...
Jonathan Spangler Posted May 24, 2018 Share Posted May 24, 2018 Here is a screenshot from a Windows 2003 R2 Server after installing CCleaner v5.43 Link to comment Share on other sites More sharing options...
IgW690x Posted May 26, 2018 Share Posted May 26, 2018 I don't think it is related to Kaspersky at all. CCleaner was running fine on my system yntil 5.42 and now 5.43... "Run Cleaner" just shuts it down. Link to comment Share on other sites More sharing options...
Korrak Posted June 4, 2018 Share Posted June 4, 2018 I will also confirm CCleaner 543 crashes on "Run Cleaner". Not a huge deal to me, I'm current running 541 and it works just fine for now. Thanks for the great app. Also... I noticed when downloading 543, the file name is "ccsetup543 (1).exe". Made me think I already downloaded the new version once before Link to comment Share on other sites More sharing options...
Bigtone Posted June 6, 2018 Share Posted June 6, 2018 5.42 and 5.43 only started crashing since Windows 10 April update just received. Link to comment Share on other sites More sharing options...
RonWP Posted June 11, 2018 Share Posted June 11, 2018 24th 18903I downloaded and installed version 5.43 successfully, but when executed, it always terminated when I clicked on "Continue". I reverted to 5.42, which I had installed on 18th May, and it worked for awhile, then it also began to close down at the same point. I shut down my laptop (Lenovo with Windows Home 10, vsn 1803, installed 24th May), restarted and re-installed 5.43 and then 5.42 again, and still they simply terminate when I click on "Continue". However, "Analyze" seems to work fine, displaying all the areas to be cleared. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 11, 2018 Moderators Share Posted June 11, 2018 8 hours ago, RonWP said: 24th 18903I downloaded and installed version 5.43 successfully, but when executed, it always terminated when I clicked on "Continue". I reverted to 5.42, which I had installed on 18th May, and it worked for awhile, then it also began to close down at the same point. I shut down my laptop (Lenovo with Windows Home 10, vsn 1803, installed 24th May), restarted and re-installed 5.43 and then 5.42 again, and still they simply terminate when I click on "Continue". However, "Analyze" seems to work fine, displaying all the areas to be cleared. What antivirus do you use? ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT https://support.piriform.com/hc/en-us and https://www.ccleaner.com/docs Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new link to WINAPP2.INI explanation Link to comment Share on other sites More sharing options...
TomTomTom Posted June 16, 2018 Share Posted June 16, 2018 I have the same problem with Windows 10 prof. latestes update of May. With the old version of ccleaner 5.39.6399 it works again now. Link to comment Share on other sites More sharing options...
TomTomTom Posted June 16, 2018 Share Posted June 16, 2018 PS: both, windows and ccleaner are 64bit Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 16, 2018 Moderators Share Posted June 16, 2018 Have you tried the fix posted here on the latest CCleaner build ? https://forum.piriform.com/topic/52058-ccleaner-v543-close-on-clean-work-around/ CCleaner documentation can be found here https://www.ccleaner.com/docs/ccleaner Support contact https://support.piriform.com/hc/en-us/requests/new support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted June 16, 2018 Share Posted June 16, 2018 On 24.5.2018 at 23:50, Jonathan Spangler said: Something changed, starting with CCleaner v5.42, and now with CCleaner v5.43 - neither appears to work on either Windows Server 2003, or Windows Server 2008. perhaps a problem with virtual box thing...? Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
MechEngr Posted June 18, 2018 Share Posted June 18, 2018 We're running Window Small Business Server 2011 Essentials Service Pack 1 and tried to run Cleaner 5.43. It just does nothing. I removed 5.43, added 5.40 and it works like a champ! Link to comment Share on other sites More sharing options...
LittleTyke Posted June 27, 2018 Share Posted June 27, 2018 (edited) On 6/18/2018 at 14:48, MechEngr said: We're running Window Small Business Server 2011 Essentials Service Pack 1 and tried to run Cleaner 5.43. It just does nothing. I removed 5.43, added 5.40 and it works like a champ! Anyone know where I can get 5.41 or earlier? 5.43 crashes on opening, while 5.44 crashes during setup. Scratch that! I found 5.41.6446 on FileHippo.com, installed it successfully and CCleaner is now running again. Edited June 27, 2018 by LittleTyke Answered my own query. Link to comment Share on other sites More sharing options...
Jonathan Spangler Posted July 28, 2018 Share Posted July 28, 2018 On 6/15/2018 at 22:58, trium said: perhaps a problem with virtual box thing...? No. However, the same problem existed with v5.44 as well. I am happy to report that starting with v5.45, it looks like Piriform has fixed whatever the issue was with 5.42, 5.43 and 5.44. CCleaner v5.45 now appears to work once again on Windows 2003, 2008 and 2012 server. Now with Windows Server 2016, CCleaner identifies it as "Windows 10". Anyone else seen this? Link to comment Share on other sites More sharing options...
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