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5.42.6499 does not install correctly


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  • Moderators

try this;

uninstall your current version first.
then go into the Program Files folder for CC and delete its contents
    (keep the .ini file if you have customised settings)
download the latest build from here; https://www.piriform.com/ccleaner/builds
reboot the PC then install CC from your downloaded file.

if no luck, try the install with the PC in Safe Mode.
and try the Slim or Portable builds to see if they work.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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21 minutes ago, Joseph29 said:

I am having the same problem. But I think it is because the new version is not correctly uploaded. Because the page where you download the latest version still says I am downloading v5.42.6495.

You should be able to get .6499 at https://www.ccleaner.com/ccleaner/builds

Are you saying that page is serving .6495?

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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after doing as  mta said I got 5.12.6499 to install but it will not clean anything.

It finds stuff when you Analyze but when you "Run Cleaner" the app dissapears.

When you open the app again and Analyze, you get the same files in the list.

Nothing in Windows logs about this program.

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35 minutes ago, garage_dba said:

after doing as  mta said I got 5.12.6499 to install but it will not clean anything.

It finds stuff when you Analyze but when you "Run Cleaner" the app dissapears.

When you open the app again and Analyze, you get the same files in the list.

Nothing in Windows logs about this program.

This is a known issue with 5.42, don't quote me but I believe a fix is due in 5.43

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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14 hours ago, Joseph29 said:

I am having the same problem. But I think it is because the new version is not correctly uploaded. Because the page where you download the latest version still says I am downloading v5.42.6495.

 

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  • 3 weeks later...

I installed the newest version V5.43.6522 (64bit). It still does not clean. The Windows application log has this:

Fri.Faulting application name: CCleaner64.exe, version: 5.43.151.6522, time stamp: 0x5b06f9ea
Faulting module name: CCleaner64.exe, version: 5.43.151.6522, time stamp: 0x5b06f9ea
Exception code: 0x40000015
Fault offset: 0x00000000005b9f36
Faulting process id: 0x16cc
Faulting application start time: 0x01d3fe86694c1e75
Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe
Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe
Report Id: a7982588-6a79-11e8-b790-902b34da1143
 

This is on Windows 6.1(build 7601:service pack 1) .

 

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some known issues with the version of CC you are using is with Kaspersky and MalwareBytes, do you use those?

in the meantime, revert to an earlier version of CC until the next release.
previous versions are available from FileHippo.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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