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"The registration information you entered is invalid. Please re-enter your details."


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This is the error message I get when I try to register for my already paid and used Pro version. I have used this for just about two years and never had an issue like this. I have re-entered the correct information and it gives me this still. I know that the information should be correct, as I have the original email saved and also requested another through the "what is my product key" link on the website, but with no better results.

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  • 1 year later...

Good day to you,

Yesterday I've bought Pro version for 3 PCs, registred 2 instalations with no problem but have an issue with 3rd one. This exact message keeps showing up after typing in or copying registration information from e-mail. Is there any possibe way to manage or deactivate license from selected PC ? 

Thank you for your response.

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  • Admin

Anyone who was having trouble up to yesterday morning, there had been intermittent problems with the licence server (which has now been replaced by a shiny new one).  Give it another go now.  If that still fails then give support@ccleaner.com a ping.

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