Silvercbx Posted April 20, 2018 Share Posted April 20, 2018 I've used DF only a few times and the first one ran for hours (on a 2T HD) [about 30% full] as it had never been done before. The next couple, I ran at end of day and shut down the system after. The next to last one ran all night long (15hrs) and I had to terminate it to end the process. The next day I started at the end of the day and the next morning I found the system still running and was stuck on '6 hrs 15 min' to go. While I watched it, the time remaining never changed, so I walked away for awhile (>2 hrs); when I came back, it was still at 6:15 to go. I tried to 'stop' but nothing happened. I tried to get back to the desktop - nothing. I tried CAD - nothing. Nothing I could do would 'unlock' the system. I had to force the system 'off' with power down. The next day when I tried DF again, it locked up the system after I started the defrag. This time I could get it to stop and shut down. But, after reading some of the posts on this site, I decided I don't want to use DF any more; I don't need any headaches. I'm not a power user or even a heavy tech, I just want a simple running system. Seems like WinDeFrag will suite me just fine. So I want to give DF back and reclaim my purchase funds, if possible. So, how do I do this? I notice there is no direct contact (at least none I could easily find) so I'm asking here. Link to comment Share on other sites More sharing options...
Moderators mta Posted April 21, 2018 Moderators Share Posted April 21, 2018 Have you tried submitting a support ticket from the Piriform website? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Silvercbx Posted April 21, 2018 Author Share Posted April 21, 2018 Well, I looked around but didn't see any easy way to do that; just sort of ran around in circles but got stuck in forums. I just love the way a vendor makes it so easy to reach, don't you? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted April 22, 2018 Moderators Share Posted April 22, 2018 Here you go https://support.piriform.com/hc/en-us/requests/new Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
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