hookturn Posted February 18, 2018 Share Posted February 18, 2018 I downloaded with my license key etc, but when I click CCleaner to start all I get is this, and nothing happens. The only place to click on just takes me to the piriform web site. What is going on? HELP Link to comment Share on other sites More sharing options...
Moderators mta Posted February 18, 2018 Moderators Share Posted February 18, 2018 let's start from the beginning again... uninstall your current version first. then go into the Program Files folder for CC and delete its contents (keep the .ini file if you have customised settings) download the latest build from here; https://www.piriform.com/ccleaner/builds reboot the PC then install CC from your downloaded file. once installed, you can plug in your license key to convert the Free version to Pro. if no luck, try the install with the PC in Safe Mode. and try the Slim or Portable builds to see if they work. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted February 19, 2018 Moderators Share Posted February 19, 2018 It looks like the window is too small. Mouse over a corner and see if you can manually resize it, or hit the maximize button. ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
hookturn Posted February 20, 2018 Author Share Posted February 20, 2018 Oh for the sake of.. that was it. I put it full screen and there it was. Thanks, Link to comment Share on other sites More sharing options...
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