StephenNJ Posted February 7, 2018 Share Posted February 7, 2018 When I run CCleaner (v5.39.6399 (64 bit), as it finishes, I get a Windows prompt that says "defaults has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." And there is a button to close the program. CCleaner seems to work ok, once I close the prompt. What is going on? Can it be corrected? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 7, 2018 Moderators Share Posted February 7, 2018 That is quite a strange error message. Are you able to open Settings from Win start menu when this happens? I see you have been getting Blue Screens of Death, have you tracked down the cause of them? What security software do you have running? Have you tried running a System File Check? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
StephenNJ Posted February 7, 2018 Author Share Posted February 7, 2018 Hello, Hazelnut, I am not getting the Blue Screen of Death, only the pop-up that I sent. I am running Avast premium antivirus, but no others. I have not run a System File Check. I will do so and report back. Thank you for answering! Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted February 7, 2018 Moderators Share Posted February 7, 2018 The reason I mentioned BSOD is I saw in your cleaning logs screenshot that it was cleaning 'System..Memory Dumps' which are usually records of BSOD that have happened. See in the list here https://www.ccleaner.com/docs/ccleaner/ccleaner-rules/windows-tab/system-files Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
StephenNJ Posted February 7, 2018 Author Share Posted February 7, 2018 Oh, Ok. I ran system checker but it will not let me access the scan logs! It reported that I do have corrupted system files. I have researched how to take ownership of the log file, and it is extremely complex. The take ownership hack doesn't seem to make it accessible. I may just live with this prompt. The CCleaner scan does its job. I find sometimes that glitches such as the one I am reporting sometimes go away on their own, as if a computer has a built-in immune system that eventually takes care of the bug! LOL Link to comment Share on other sites More sharing options...
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