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Crystalw

Cannot open the pictures after recovered

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I just downloaded the Recuva Professional version and recovered some deleted photos from my SD card. However, none of the files could be viewed. What should I do?

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Hi Crystal, and welcome to the forum.

It's possible the pics are incomplete. Damaged in some way or missing data.

I have had some success opening damaged pics with a free program called IrfanView. Worth a try.

IrfanView Portable:

Of course having the pro version of Recuva means you are entitled to direct support from the Piriform developers ...

Piriform Direct Support:

Sorry I couldn't be of more help and good luck if you try the above options.

:)

 

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Recovering files from a FAT32 suystem can be fraught. Try a deep scan and recover everything with a pic extension. If you are in Recuva Advanced mode, look at the Info pane and post what the starting cluster number is on a few of the unopenable files.

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