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5.37 Release _ Cannot Install on Ver 5.37 crashes on install


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Can you give some more details please.

What operating system do you use?

What anti-virus do you use?

How are you downloading and installing? Are you downloading it through ccleaner itself, or are you downloading it from here...

https://www.piriform.com/ccleaner/builds

Is it the free version or the pro version?

Thanks.

 

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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Hi,

 

Operating system is Win 10 Pro X64

AV Is: Mcafee Enterprise AntiVirus

Downloading from Peiriform

Free Version

Install normal process I have used for years, double ciick on the executable installer that had been downloaded.

 

Here is the event log info on error

 

Faulting application name: ccsetup537.exe, version: 5.37.92.6309, time stamp: 0x5682fc79
Faulting module name: pfUI.DLL, version: 5.37.0.6302, time stamp: 0x59fb5e13
Exception code: 0xc0000005
Fault offset: 0x0003b70a
Faulting process id: 0x3194
Faulting application start time: 0x01d35eeea55cf313
Faulting application path: C:\Users\rrfinkelday\Downloads\ccsetup537.exe
Faulting module path: C:\Users\rrfinkelday\AppData\Local\Temp\nsp7B4B.tmp\ui\pfUI.DLL
Report Id: 407378d6-0a0b-45c3-8a16-86233009e701
Faulting package full name:
Faulting package-relative application ID:

 

 

I had cleared the temp folder and tried again with no luck.

 

the  pfUI.DLL files seem to be related to SQL server/app?

 

 

 

 

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CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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19 minutes ago, Ron2017 said:

Thanks,

I'll just wait until they fix it and release an update...

To me its clear that this is an issue between CClean, and a spicific version of MS SQL file

Instead of waiting while they fix it, you can download the portable version ( https://piriform.com/ccleaner/builds ) and over write the old version with the contents of the zip.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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and you could try this;

uninstall your current version first.
then go into the Program Files folder for CC and delete its contents (keep the .ini file if you have customised settings).
download the latest build from here; https://www.piriform.com/ccleaner/builds
reboot the PC
install CC from your downloaded file.

if no luck, try the install with the PC in Safe Mode.
and as @Nergal suggests, try the Slim or Portable builds to see if they work.

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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up to you.

next release should be in the next couple of months if the usual schedule is followed..

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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