espangor Posted September 24, 2017 Share Posted September 24, 2017 i noticed today the the icon image was white, i clicked the icon an got the message as shown in the attachment. i downloaded the newest version an i still get the same message, i have another laptop an i just noticed the same thing how can i fix it i am running windows 10 on both Link to comment Share on other sites More sharing options...
iemand Posted October 4, 2017 Share Posted October 4, 2017 Exactly the same problem here (Windows 10, 64 bit, Avast). Icon even disappears and I cannot start CCleaner anymore. It starts once after a new download (latest version), but afterwards icon disappears again and I get the same error message as mentioned above. Even in folder 'Program Files' no more executable file to be found. How to fix this problem ? Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted October 4, 2017 Moderators Share Posted October 4, 2017 You are both using Avast. Is there anything in quarantine or history about CCleaner in Avast ? Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
regalcars Posted October 6, 2017 Share Posted October 6, 2017 I had the same issue.. Windows 10 Creators 1703 Avast (nothing in Virus Chest or Exclude or Include for anything in anything Avast) but still no Desktop Icon.. Went into shortcut Properties to update icon got an error.. You do NOT have permission to access this file.. So here are the steps I took to fix. Open Explorer and went to c:\program files\ Right clicked on CCleaner folder, selected Properties Click on Security Tab, then Advanced button. In the Advanced Security Settings window clicked on Change permissions button. Checked the box labeled, Replace all Child object permission entries with inheritable permission entries from this object. clicked Apply button then click OK button. Icon appeared correctly instantly.. Jerry. Link to comment Share on other sites More sharing options...
NonConvergentWaveform Posted October 6, 2017 Share Posted October 6, 2017 I had the same issue.. Windows 10 Creators 1703 Avast (nothing in Virus Chest or Exclude or Include for anything in anything Avast) but still no Desktop Icon.. Went into shortcut Properties to update icon got an error.. You do NOT have permission to access this file.. So here are the steps I took to fix. Open Explorer and went to c:\program files\ Right clicked on CCleaner folder, selected Properties Click on Security Tab, then Advanced button. In the Advanced Security Settings window clicked on Change permissions button. Checked the box labeled, Replace all Child object permission entries with inheritable permission entries from this object. clicked Apply button then click OK button. Icon appeared correctly instantly.. Jerry. Weird, I wonder would could have garbled / set to deny the NTFS permissions? Link to comment Share on other sites More sharing options...
sfrancis1 Posted October 9, 2017 Share Posted October 9, 2017 Same issue is occuring for me. Used Jerry's fix and it worked...Thanks Jerry! Link to comment Share on other sites More sharing options...
jboutte Posted March 21, 2018 Share Posted March 21, 2018 On 10/6/2017 at 13:32, regalcars said: I had the same issue.. Windows 10 Creators 1703 Avast (nothing in Virus Chest or Exclude or Include for anything in anything Avast) but still no Desktop Icon.. Went into shortcut Properties to update icon got an error.. You do NOT have permission to access this file.. So here are the steps I took to fix. Open Explorer and went to c:\program files\ Right clicked on CCleaner folder, selected Properties Click on Security Tab, then Advanced button. In the Advanced Security Settings window clicked on Change permissions button. Checked the box labeled, Replace all Child object permission entries with inheritable permission entries from this object. clicked Apply button then click OK button. Icon appeared correctly instantly.. Jerry. Jerry this fixed my problem! Thank you! Link to comment Share on other sites More sharing options...
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