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Running CCleaner closes Windows Photo Viewer


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How do I stop CCleaner from closing Windows Photo Viewer when I run it?

 

Note: I open large TIFF images in Windows Photo Viewer and I think it's trying to clean out the ram, but it doesn't realize I have 12gb of ram and the images maybe only take up a few hundred mb.

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Ccleaner doesn't clear RAM

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

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  • 1 month later...
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OK lets have some more info here.

 

What operating system are you using?

 

What build of CCleaner?

 

Do you have monitoring turned on?

 

Are you cleaning the registry?

 

Can you give a sort of timeline of what you do so we can get a better idea, for example.... ''I open a TIFF I have on my machine and run CCleaner while I have the photo open (I hope not :))''

CCleaner documentation can be found here

https://www.ccleaner.com/docs/ccleaner

Support contact

https://support.piriform.com/hc/en-us/requests/new

support@ccleaner.com

 

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can i make a comment?

 

-> ms photo viewer isnt in the cleaning-list...

 

perhaps only important in this case

-> thumbnail-cache

and

-> recent documents

 

= ccleaner doesnt close ms photo viewer while cleaning

 

or im going wrong?

Versions of CCleaner Cloud; Die Toten Hosen - Altes Fieber

Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free

 

Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard"

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OK lets have some more info here.

 

What operating system are you using?

 

What build of CCleaner?

 

Do you have monitoring turned on?

 

Are you cleaning the registry?

 

Can you give a sort of timeline of what you do so we can get a better idea, for example.... ''I open a TIFF I have on my machine and run CCleaner while I have the photo open (I hope not :))''

OS: Windows 7 64

Build: 5.27.5976

Active Monitoring is on (system monitoring is off)

 

I clean the registry periodically but that doesn't cause the Windows Photo Viewer to close. It's actually under the process dllhost.exe (COM Surragate). Could it maybe be closing it [in order to] clean the thumbnail cache? I tried unchecking everything under "System" on the Cleaner > Windows tab and also in "Multimedia" in the Applications tab.

 

It seems to me more likely to do it if there are more files / applications open but sometimes it's random.

 

PS: I'm a Photoshop user that has images that are up to 1 GB :)

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can i make a comment?

 

-> ms photo viewer isnt in the cleaning-list...

 

perhaps only important in this case

-> thumbnail-cache

and

-> recent documents

 

= ccleaner doesnt close ms photo viewer while cleaning

 

or im going wrong?

"Recent documents" was a good idea but it didn't work either. I unchecked it and ran CCleaner with a few TIFFs open and they didn't close, but then I opened one that was about 100 MB 10 times (so it was a GB of data ) and it closed them all. I put more info in my other comment.

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any reason not to update to the latest version of CC and see if it still happens?

Backup now & backup often.
It's your digital life - protect it with a backup.
Three things are certain; Birth, Death and loss of data. You control the last.

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any reason not to update to the latest version of CC and see if it still happens?

Thanks. Ok it gets even more confusing:

 

- Installed latest version: Didn't work

- Unchecked "Windows > Windows Explorer > Thumbnail Cache": Worked

- Rechecked "Windows > Windows Explorer > Thumbnail Cache": Still worked

- Waited 10 minutes and opened Firefox: Didn't work again.

 

I could screen capture it with a video showing what steps I take and post it as a link if that would help. Please let me know if you need any more info about my computer or what I am doing. Thanks.

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  • 2 weeks later...

Does this still happen if you uncheck all options under Windows Explorer? I ask because I read somewhere that Windows Photo Viewer doesn't actually have its own executable file. It's more of an extension of Windows Explorer and uses 'explorer.exe' as it's executable, it's a DLL file so it most likely uses 'dllhost.exe' as well.

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