mp8802 Posted June 2, 2017 Share Posted June 2, 2017 How do I stop CCleaner from closing Windows Photo Viewer when I run it? Note: I open large TIFF images in Windows Photo Viewer and I think it's trying to clean out the ram, but it doesn't realize I have 12gb of ram and the images maybe only take up a few hundred mb. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 2, 2017 Moderators Share Posted June 2, 2017 Ccleaner doesn't clear RAM ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
mp8802 Posted July 27, 2017 Author Share Posted July 27, 2017 Ccleaner doesn't clear RAM This doesn't have anything to do with the question - it's just flat out closes any photo that's open every time I run ccleaner. even if it's just 1 jpeg. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted July 27, 2017 Moderators Share Posted July 27, 2017 OK lets have some more info here. What operating system are you using? What build of CCleaner? Do you have monitoring turned on? Are you cleaning the registry? Can you give a sort of timeline of what you do so we can get a better idea, for example.... ''I open a TIFF I have on my machine and run CCleaner while I have the photo open (I hope not )'' Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
trium Posted July 27, 2017 Share Posted July 27, 2017 can i make a comment? -> ms photo viewer isnt in the cleaning-list... perhaps only important in this case -> thumbnail-cache and -> recent documents = ccleaner doesnt close ms photo viewer while cleaning or im going wrong? Versions of CCleaner Cloud; Introduction Ccleaner Cloud; Ccleaner-->System-Requirements; Ccleaner FAQ´s; Ccleaner builds; Scheduling Ccleaner Free Es ist möglich, keine Fehler zu machen und dennoch zu verlieren. Das ist kein Zeichen von Schwäche. Das ist das Leben -> "Picard" Link to comment Share on other sites More sharing options...
mp8802 Posted July 28, 2017 Author Share Posted July 28, 2017 OK lets have some more info here. What operating system are you using? What build of CCleaner? Do you have monitoring turned on? Are you cleaning the registry? Can you give a sort of timeline of what you do so we can get a better idea, for example.... ''I open a TIFF I have on my machine and run CCleaner while I have the photo open (I hope not )'' OS: Windows 7 64 Build: 5.27.5976 Active Monitoring is on (system monitoring is off) I clean the registry periodically but that doesn't cause the Windows Photo Viewer to close. It's actually under the process dllhost.exe (COM Surragate). Could it maybe be closing it [in order to] clean the thumbnail cache? I tried unchecking everything under "System" on the Cleaner > Windows tab and also in "Multimedia" in the Applications tab. It seems to me more likely to do it if there are more files / applications open but sometimes it's random. PS: I'm a Photoshop user that has images that are up to 1 GB Link to comment Share on other sites More sharing options...
mp8802 Posted July 28, 2017 Author Share Posted July 28, 2017 can i make a comment? -> ms photo viewer isnt in the cleaning-list... perhaps only important in this case -> thumbnail-cache and -> recent documents = ccleaner doesnt close ms photo viewer while cleaning or im going wrong? "Recent documents" was a good idea but it didn't work either. I unchecked it and ran CCleaner with a few TIFFs open and they didn't close, but then I opened one that was about 100 MB 10 times (so it was a GB of data ) and it closed them all. I put more info in my other comment. Link to comment Share on other sites More sharing options...
Moderators mta Posted July 28, 2017 Moderators Share Posted July 28, 2017 any reason not to update to the latest version of CC and see if it still happens? Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
mp8802 Posted July 29, 2017 Author Share Posted July 29, 2017 any reason not to update to the latest version of CC and see if it still happens? Thanks. Ok it gets even more confusing: - Installed latest version: Didn't work - Unchecked "Windows > Windows Explorer > Thumbnail Cache": Worked - Rechecked "Windows > Windows Explorer > Thumbnail Cache": Still worked - Waited 10 minutes and opened Firefox: Didn't work again. I could screen capture it with a video showing what steps I take and post it as a link if that would help. Please let me know if you need any more info about my computer or what I am doing. Thanks. Link to comment Share on other sites More sharing options...
WebHD Posted August 9, 2017 Share Posted August 9, 2017 Does this still happen if you uncheck all options under Windows Explorer? I ask because I read somewhere that Windows Photo Viewer doesn't actually have its own executable file. It's more of an extension of Windows Explorer and uses 'explorer.exe' as it's executable, it's a DLL file so it most likely uses 'dllhost.exe' as well. Link to comment Share on other sites More sharing options...
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