greta23 Posted April 7, 2017 Share Posted April 7, 2017 I use Win 7 and I have recently got problems with my CCleaner free version which I have used for several years. It now stops working saying "CCleaner har slutat fungera" = CCleaner has stopped working (or similar). I have tried to uninstall and reinstall the latest version but still cannot get it working. Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 7, 2017 Moderators Share Posted April 7, 2017 Do you have mozilla - compact database checked off? Currently (.27 and .28 ccleaner) there's a known bug in that checkbox ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
greta23 Posted April 8, 2017 Author Share Posted April 8, 2017 Well, I don't understand the compact database thing. How could I find that checkmark? Btw, this is what I get when I try to run CC: Beskrivning: CrashProblemsignatur: Problemhändelsens namn: CCleaner crash report OS-version: 6.1.7601.2.1.0.256.48 Språkvariant-ID: 1053 Link to comment Share on other sites More sharing options...
greta23 Posted April 8, 2017 Author Share Posted April 8, 2017 More info on the crash: Problemsignatur: Problemhändelsens namn: APPCRASH Programnamn: CCleaner64.exe Programversion: 5.28.0.6005 Programtidsstämpel: 58b9ab00 Namn på felmodul: ntdll.dll Modulens version: 6.1.7601.23677 Tidsstämpel för felmodul: 589c99e1 Undantagskod: c0000005 Undantagsförskjutning: 000000000004b2f5 OS-version: 6.1.7601.2.1.0.256.48 Språkvariant-ID: 1053 Ytterligare information 1: 346d Ytterligare information 2: 346dbafd9e8c66a091e7fe0b5f15b06d Ytterligare information 3: b684 Ytterligare information 4: b684a610a62935bf308ee8c429a3bf0e Link to comment Share on other sites More sharing options...
Moderators Nergal Posted April 8, 2017 Moderators Share Posted April 8, 2017 Applications tab is where you find the checkbox for mozilla -compact database ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators Andavari Posted April 8, 2017 Moderators Share Posted April 8, 2017 If you also use a Chrome/Chromium browser also untick/disable the Compact Databases for it as well. These are located in: Cleaner > Applications Then they're under the browser name at the bottom, example: Firefox Link to comment Share on other sites More sharing options...
greta23 Posted April 10, 2017 Author Share Posted April 10, 2017 Nergal and Andavari. I use Firefox and MSIE when I have to. And I cannot reach the database checkbox. Link to comment Share on other sites More sharing options...
greta23 Posted May 31, 2017 Author Share Posted May 31, 2017 Well, is there anybody who could give me some clue what to do with my non-working copy of CCleaner V5.30 ? I cannot reach the database as I cannot open CCleaner. What happened after having uninstalled and reinstalled it was: I got a box saying CCleaner V5.30 Setup Completed and next second a new dialogue box saying "CCleaner has stopped working". I really don't know what to do. And as I told I have used CCleaner for many years without having problems. Only problem was having problems to find the download of the free version. Many thanks for all ideas! Link to comment Share on other sites More sharing options...
Moderators mta Posted May 31, 2017 Moderators Share Posted May 31, 2017 @greta, option 1; uninstall current version go into the Program Files folder for CC and remove all files (copy your .ini file if you use it to remember settings) reboot the PC download latest version from here; https://www.piriform...ccleaner/builds install that and fingers crossed (if still no luck, try the Portable or Slim build from that same download page) option 2; try installing CC with the PC reboot in Safe Mode then run CC (while still in Safe Mode). Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators Andavari Posted May 31, 2017 Moderators Share Posted May 31, 2017 I've never had any issues with it refusing to load when using the Portable build on Win10 machines, as for the installers I won't even bother with them anymore. Link to comment Share on other sites More sharing options...
greta23 Posted June 12, 2017 Author Share Posted June 12, 2017 Today I tried the suggestion sent by MTA. I chose "CCleaner - Installer Standard installer". After completed install I got the message "Ccleaner v5.30 Setup Completed". And then: The application Ccleaner has quit unexpectedly". I will of course try the other install files as well. But I came to think of - could there be any malware or virus attacking the Ccleaner? I run some antiprograms and so far I have not found any malware etc. Link to comment Share on other sites More sharing options...
Moderators mta Posted June 12, 2017 Moderators Share Posted June 12, 2017 my idea behind doing the install and running of CC from Safe Mode was that if you did have malware or the like, then they shouldn't affect your CC usage when in Safe Mode as only the most critical Windows processes (or most stubborn malware) would still be running from Safe Mode. first hurdle, let's get the sucker installed and running, at least initially, from Safe Mode. then let's figure out the best version for continual future use, most likely the Portable build. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
Moderators hazelnut Posted June 13, 2017 Moderators Share Posted June 13, 2017 What anti-virus are you using? When you open your Task Manager (show processes from all users) do you see any mention of CCleaner? What happens when you uninstall CCleaner.. reboot... and then install the SLIM build from here https://www.piriform.com/ccleaner/builds Support contact https://support.ccleaner.com/s/contact-form?language=en_US&form=general or support@ccleaner.com Link to comment Share on other sites More sharing options...
greta23 Posted June 13, 2017 Author Share Posted June 13, 2017 MTA, OK! I will return after having done that. Hazelnut: I am using MSE, MBAM Premium and Super AntiSpyware Free. Task mgr: Ccleaner doesn't show under headline Programs. But for a moment it was found under "Processes". I had managed to start CCleaner - it showed Ccleaner64.exe as running - then the cleaner shut down and the filename disappeared. I will start with MTAs suggestion and then return to you. Link to comment Share on other sites More sharing options...
greta23 Posted June 14, 2017 Author Share Posted June 14, 2017 MTA: I eventually chose the Portable build (Slim build wasn't there). I got a zipfile (in the temp folder) containing lang (folder), ccleaner.exe, ccleaner64.exe, License.txt and portable.dat. What are the instructions for installing? Link to comment Share on other sites More sharing options...
Moderators Nergal Posted June 14, 2017 Moderators Share Posted June 14, 2017 MTA: I eventually chose the Portable build (Slim build wasn't there). I got a zipfile (in the temp folder) containing lang (folder), ccleaner.exe, ccleaner64.exe, License.txt and portable.dat. What are the instructions for installing? Unzip/extract the files to the location of your preference, (optionally) delete the lang files you don't need (If your system is english you can delete the entire lang folder ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
Moderators mta Posted June 14, 2017 Moderators Share Posted June 14, 2017 in case you aren't up on the whole 'portable' thing, they don't need to be installed, the .EXE file is all you need. so assuming you may get more portable software one day, I would make a folder somewhere, say in your Documents folder called, Portable Apps (or similar). copy the ccleaner64.exe file into that folder (assuming you have a 64bit OS) then right click that file and choose Send To, then Desktop and that'll create a shortcut there for you. as to the Slim builds, Piriform has always delayed its release on purpose by a few days whenever a new version is released. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
greta23 Posted June 17, 2017 Author Share Posted June 17, 2017 Well now it works! I downloaded the portable version, then made a folder in my Documents folder called PortableApps, then copied the ccleaner64.exe file into that folder and made a shortcut from the desktop to that file. Just like MTA suggested. Thank you MTA and all others involved for the lucky outcome of this issue! Only question now: What would be the best version for continual future use and how do I update it the best way? Link to comment Share on other sites More sharing options...
Moderators mta Posted June 17, 2017 Moderators Share Posted June 17, 2017 great news greta, glad it worked for you. really, the best version is the one that 'just works', some like the normal, some like the lighter Slim, some it's the no nonsense Portable. for you, it seems to be the Portable too. "if it works, don't fix it" as to updates, again whatever works - but also, sh!t happens, what works today may not always work. so either install over the top of the current version using the update link in the bottom right of CC, or get it yourself from the Builds page. Backup now & backup often.It's your digital life - protect it with a backup.Three things are certain; Birth, Death and loss of data. You control the last. Link to comment Share on other sites More sharing options...
greta23 Posted June 18, 2017 Author Share Posted June 18, 2017 Thanks a lot, MTA! Link to comment Share on other sites More sharing options...
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