johnp57 Posted March 8, 2017 Share Posted March 8, 2017 DescriptionFaulting application name: CCleaner64.exe, version: 5.27.0.5976, time stamp: 0x589a803e Faulting module name: CCleaner64.exe, version: 5.27.0.5976, time stamp: 0x589a803e Exception code: 0xc0000409 Fault offset: 0x0000000000150c80 Faulting process id: 0xdd0 Faulting application start time: 0x01d2981a24d9a69d Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe Report Id: c5ac5e4a-941a-42d8-b16c-731eb97a6f82 Faulting package full name: Faulting package-relative application ID: `My name is Ozymandias, King of Kings:Look on my works, ye mighty, and despair!'Nothing beside remains. Round the decayOf that colossal wreck, boundless and bare,The lone and level sands stretch far away". Link to comment Share on other sites More sharing options...
Moderators Nergal Posted March 9, 2017 Moderators Share Posted March 9, 2017 You're gonna have to be much more specific. 1st is the crash repeatable? If so please run ccleaner in debug mode (see instructions in the sticky topic at the top of the ccleaner bugs board) and provide a log 2nd what is your Windows and ccleaner version (don't say "latest" it mean nothing, provide the ccleaner version number) 3) what does this crash happen during? Registry? regular clean? Just opening it? 4)what browser do you use (firefox?) ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF. Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark) ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T. Support at https://support.ccleaner.com/s/?language=en_US Pro users file a PRIORITY SUPPORT via email support@ccleaner.com Link to comment Share on other sites More sharing options...
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