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bogski

New laptop won't load Windows after 'bloatware' removal using CCleaner

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Hi everyone,

My girlfriend recently (like, yesterday) purchased a new ASUS Zenbook 305, 8gb RAM with Windows 10. I believe it's the one that's available here.

It started fine, but she asked me to clean it up (get rid of the bloatware on Windows 10 etc). I downloaded CCleaner, Chrome, Google Drive and Spotify, then proceeded to use CCleaner to:

1. Remove (using the uninstall tool) what i assumed was bloatware (various apps including Mail and Calendar, Booking.com, Alarms, CandyCrush etc). I checked online before removing things to ensure, as far as I could tell, that they weren't necessary.

2. Run a system analysis and subsequent clean. During this I ticked ALL of the 'Advanced' boxes in CCleaner too.

This all went fine at the time - only took a few minutes. However, when I went to restart the computer later it wouldn't get past the black screen with the circle of rotating dots when rebooting. 

It seems to go to sleep after 15 minutes or so or this screen, after which I need to hold down the power button to turn it off in order to get it to try again.

Do I simply need to carry on waiting, and ensure it doesn't put itself to sleep by wiggling the trackpad often enough, or have I potentially done something damaging?

 

I'm not suggesting this is CCleaner's fault at all - more that I may have misused it to uninstall things!

Thanks
Chris

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Could you have accidentally removed something crucial to the system. Like a driver? There is no real way for us to know. 

If this was my system and since its brand new I would just restore it. I looked for the command on your pc and couldn't find it. Best guide I could find was this:

https://www.asus.com/support/FAQ/1013965

 

But that doesn't tell you how to enter into the recovery mode and every laptop is a little different. There should be a prompt at the bios portion of the system start up. It will usually be a white line of text at the bottom of the screen that says press F whatever to boot to recovery. 

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and if all that doesn't get you anywhere, start the Pc normally and at the black screen, hold down the power button for 5 seconds, forcing the unit off.

do this 2 or 3 times.

 

when starting the next time Windows will say something like "Please wait, repairing" and should take you to the advanced recovery options screen where you can either reset your PC keeping personal files or reset it with a clean reinstall of Windows.

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When my mother's Win10 system was doing exactly as you described it during startup it turned out she needed a different graphics driver installed from Dell and not what Automatic Updates incorrectly put on her system. Win10 really shouldn't automatically install drivers, it's just asking for serious problems!

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