Jump to content
CCleaner Community Forums

Ccleaner 5.27.5976 Crashes When Cleaning Firefox Compact Database


Recommended Posts

Hello all,

 

After troubleshooting and process of elimination, I have discovered a setting that is related to Ccleaner crashing, after a recent update to version 5.27.5976. When the Firefox Compact Database cleaning option is selected, it freezes/crashes at 96%. I have had this selected through several updated with no issue. This issue does not occur while cleaning Chrome's compact database.

 

  • System: Windows 7 32 bit
  • Firefox version 52.0 (latest version which has eliminated support for NPAPI plugins like Java and Silverlight).

 

Will there be a fix for this bug soon? Let me know if you need any additional information.

 

Thanks.

Link to post
Share on other sites
  • Moderators

This is a known bug with the recent version. The developers are aware and working to get a fix asap, so it'll be (hopefully) fixed in the next version.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to post
Share on other sites

Gotchya! Thanks for replying to the Newbie so quickly. B)

 

Do you know where the Ccleaner changelog is on the site? I couldn't find it. At least that way I can keep abreast of update details...and hopefully a fix soon!

Link to post
Share on other sites
  • Moderators
I just want to let you know it is still there.

if you mean the .28 update did not fix the issue, thank you for reporting, I'll try to get an answer from devs.

 

ADVICE FOR USING CCleaner'S REGISTRY INTEGRITY SECTION

DON'T JUST CLEAN EVERYTHING THAT'S CHECKED OFF.

Do your Registry Cleaning in small bits (at the very least Check-mark by Check-mark)

ALWAYS BACKUP THE ENTRY, YOU NEVER KNOW WHAT YOU'LL BREAK IF YOU DON'T.

CCLEANER, RECUVA, DEFRAGGLER AND SPECCY DOCUMENTATION CAN BE FOUND AT  https://support.piriform.com/hc/en-us and  https://www.ccleaner.com/docs

Pro users file a PRIORITY SUPPORT request at https://support.piriform.com/hc/en-us/requests/new

link to WINAPP2.INI explanation

Link to post
Share on other sites

 

 

Description

Faulting application name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00

Faulting module name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00

Exception code: 0xc0000409

Fault offset: 0x0000000000150c80

Faulting process id: 0x1f68

Faulting application start time: 0x01d29d68d19c4d88

Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe

Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe

Report Id: 77b56f3e-d325-483b-ab97-53e2481a26ef

Faulting package full name:

Faulting package-relative application ID:

 

 

`My name is Ozymandias, King of Kings:
Look on my works, ye mighty, and despair!'
Nothing beside remains. Round the decay
Of that colossal wreck, boundless and bare,
The lone and level sands stretch far away".

Link to post
Share on other sites

I just wanted to reply after finding this thread on google, that I am also experiencing this crash.  Latest version of Firefox (52, 64-bit) and CCleaner (5.28).  Issue only seems to affect one of our PC's, several others work fine.  The problem didn't start until we updated Firefox yesterday.  Error goes away when un-checking the "Compact databases" option.  Additional details from Windows event log:

Faulting application name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00
Faulting module name: CCleaner64.exe, version: 5.28.0.6005, time stamp: 0x58b9ab00
Exception code: 0x40000015
Fault offset: 0x0000000000150c96
Faulting process id: 0x18a8
Faulting application start time: 0x01d29e6076e55533
Faulting application path: C:\Program Files\CCleaner\CCleaner64.exe
Faulting module path: C:\Program Files\CCleaner\CCleaner64.exe
Report Id: c052aa13-0a53-11e7-8488-b8ac6f47d742

Link to post
Share on other sites
  • 1 month later...

Same problem within version 5.29.6003. Doesn't matter whether it is an x86 or x64 machine.

As soon as you run the cleaning process, as it gets to compact Firefox it bombs out.

 

If I remove the Firefox "Compact Database" option, it's all good.

 

Hopefully this will be fixed soon. 

Link to post
Share on other sites
  • Moderators

They were supposed to fix it, however Firefox also released a new version recently. So maybe they'll be chasing and playing keep up with that just like Win10 with ever changing software.

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...