New SSD's

[mikkoh]

So Defraggler will recognise my new laptop's M.2 SSD (SAMSUNG MZVLW256HEHP-000L2) as a ordinary HDD and this is long time known issue? And where do you need Defraggler if it wont recognise any new SSD's, surely wont pay for this if development is lagging.

 

It did make it to do the defragmentation on my SSD before I uninstalled it.

[mta]

does the Windows defragger see it as a SSD?

[woetekee]

Hello, i have a OMEN by HP – 17-W106NG Notebook with a SAMSUNG MZVLW512HMJP-000H1 SSD, but it is shown as HDD

now i can´t optimize, only defrag

 

please help me, thank you.

 

best regards

 

woetekee

[mta]

a quick check list;

   - check for firmware updates for those two Samsung's

   - use the latest DF, v2.21.993

 

Question, are you both on Windows 10?

 

you can still Optimise (please do not defrag your SSD), by right clicking your SSD in This PC, select Properties, on the Tools tab, click Optimise.

[woetekee]

i have the latest Samsung firmware and DF, v2.21.993 on Windows 10 home 64 bit.

 

click Optimise open DF, but does nothing. Again i can only defrag.

[mta]

DON'T defrag your SSD.

 

does right clicking your SSD in This PC (keyboard shortcut is Windows Key + E), select Properties, on the Tools tab, click Optimise work???

[mikkoh]

Yes Widows 10 recognise it as SSD and optimize took couple of seconds.

 

Below info from HWinfo:

 

Drive Model:                                                                    SAMSUNG MZVLW256HEHP-000L2
Drive Firmware Revision:                                                        1L1QCXB7
NVMe Version Supported:                                                         v1.2
Drive Capacity:                                                                 244,198 MBytes (256 GB)
 

And I have a laptop LENOVO ideapad 700-15ISK, with Intel Core i5-6300HQ

Edited January 19, 2017 by mikkoh

[mta]

all I can add is the Mod Team have passed this along to the Admins who have in turn alerted the Dev Team.

so now it's a waiting game to see what develops.

[mikkoh]

all I can add is the Mod Team have passed this along to the Admins who have in turn alerted the Dev Team.

so now it's a waiting game to see what develops.

 

OK, thanks

[hannut]

Have almost the same problem with ccleaner cloud's defraggler with some more detail.

 

This laptop was originally installed with windows 8 and upgraded to windows 10. The laptop had a regular HDD at first but I cloned and replaced the drive with SSD.

 

when I noticed that the cloud defraggler saw the dirive as HDD i checked from windows. Windows also saw the disk as HDD. I ran "winsat formal" as suggested by one other windows forum. This fixed the problem on windows defragmenter and the ssd is now seen as ssd. However cloud-defraggler still sees the drive as HDD. I tried to uninstall the cloud-agent and remove the computer from cloud-dashboard. Reinstalled the agent and nothing changed. The SSD is still shown as HDD.

 

Could there be a bug in the code which assumes that the original system disk is *the* system disk. many times when you use registry or wmi with programming library you get a list of entries and maybe the code assumes only a single entry exists and takes only the oldest one from the list (history) of system disks?

 

sorry for my english, not a native english speaking person

[Adam03]

These forums are clearly not being read by Piriform and the Regulars feel the need to apologise on the Company's behalf. The Samsung 960 Pro M.2 has been out for months now and is still not recognised as a SSD drive.

 

I was going to support with a paid version but given the indifference towards Users shown by Piriform I don't feel inclined to do so.

[Tom CCleaner]

Hi Adam03!

 

mta did raise this to us back in January and I can confirm that it is something that we are currently looking into. I'm sure you will have noticed that we haven't updated Defraggler in this time as it is something that we are still working on

[Willy2]

- Based on my limited (!!!!) knowledge, I could make a case that  the WMI database is corrupted and needs to be rebuild. There're programs that can do that (e.g. Tweaking's Windows Repair, repair #5 in that program can do that job).